Cabin Agent Lead

Key Responsibilities

• Conduct daily debriefing with team members to ensure productivity and compliance
• Leads Cabin Cleaning team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations, including DOT, ADA, ACAA, FAA, and other government agencies, as well as Airline and OALS policies and procedures
• Promote an environment of mutual respect and trust between team members
• Coach and mentor team members in skill development, exceeding customer experience, and company culture, behaviors, policies, and procedures
• Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity
• Lift and carry cleaning equipment, cleaning trays, and cases of supplies to service the aircraft
• Conduct interior searches and security inspections of aircraft in compliance with TSA, FAA, and company requirements
• Perform detailed cabin cleaning, including:
• Wiping tray tables, windows, and armrests
• Vacuuming carpets and seating areas
• Mopping galley floors
• Cleaning lavatories and emptying receptacles
• Removing all trash and disposing of it in designated containers
• Restocking food, beverages, magazines, pillows, blankets, and other cabin supplies according to airline specifications
• Conducting visual sweeps of aircraft to ensure no items are left behind; reporting and returning lost items to the proper authority
• Loading supplies onto service trucks, returning unused items to storage, and maintaining the cleanliness and organization of the supply room
• Maintain supply inventory to support continuous operations
• Provide professional and courteous service to crew members, flight attendants, and passengers when approached
• Arrive punctually to assigned shifts and workstations to support on-time departures
• Other duties as assigned

Key Qualifications

• Must possess at least a high school diploma or equivalent
• Must have a driver’s license for AOA training
• Airport or relevant leading experience
• Must pass a criminal background check as well as a drug screen before employment
• Must have schedule flexibility for the weekend, holidays, and night shifts
• Must be able to lift up to 70 pounds in confined spaces
• Must be able to stand, lift, bend, push, and pull for extended periods of time
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment