CA Associate Center Director

Assists the Center Director in managing daily donor center operations. Responsible for planning, implementing, and execution of training compliance.

Responsibilities

• Maintain compliance with state and federal regulations (FDA approved SOPs, OSHA, CLIA, GMP), ensure certifications/licenses are current, and lead corrective and preventive actions (CAPA) to address issues.
• Host audits by regulatory agencies and customers, support quality improvement initiatives, and contribute to best practices.
• Promote and enforce Safety, Health, and Environmental policies; resolve safety concerns, ensure preventive maintenance of donor center equipment, and maintain a clean, safe facility.
• Maintain donor center functions and assets, inform leadership of irregularities, and mitigate/report unsafe conditions.
• Oversee product inventory and storage integrity, manage unsuitable product, and partner with corporate/vendors for efficient shipments and procurement.
• Achieve targeted production in quantity/quality while optimizing costs, inventory, and purchase order submissions in compliance with company practices.
• Conduct performance evaluations, development plans, corrective actions, and employment decisions (hiring, promotions, terminations) to align staff growth with organizational goals.
• Ensure adherence to HR policies and procedures, assist with investigations, and foster a positive culture through mentorship and role modeling of core values.
• Direct all employee training, onboarding, retraining, and leadership development, ensuring compliance with standards and timeliness.
• Track and audit training data and certifications, collaborate with Quality and Field teams to address deviations, audits, and corrective actions through targeted training interventions.
• Cultivate strong donor relationships to drive retention, referrals, and growth, while overseeing payroll, staff meetings, and operational KPIs for performance optimization.
• Lead center marketing and advertising initiatives in collaboration with corporate departments to strengthen outreach and enhance operations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• Three (3) years of operations and/or process management/supervisory experience preferred.
• Three (3) years of people management, including recruiting and training (may be concurrent with operations/process management).
• Knowledge of financial management and/or budgeting preferred.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to use a computer, video display terminal, and other office equipment for extended periods.
• Ability to tug, lift, and pull up to 35 pounds.
• Ability to bend, stoop, kneel, and reach as necessary.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).
• Ability to use assistive devices if needed for mobility or communication.
• Occupational exposure to bloodborne pathogens.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts, and periodically after hours.

Benefits

• Medical, dental, and vision insurance with prescription drug coverage.
• Company-provided basic life insurance and Short- and Long-Term Disability.
• 401(k) Savings Plan.
• 15 days of Paid Time Off (PTO) and paid observed holidays.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Wellness program.

Pay

The expected base pay for this position at hiring is $81,600 - $108,800 - $136,000 with 14% bonus potential.