C4 Coordinator, Safety and Security Operations Center, FIFA World Cup 2026

About the role

The primary purpose of this position is to serve as the night shift Watch Officer in support of the FIFA World Cup 2026™ mission, providing international and national situational awareness and real-time information sharing to ensure the Safety & Security Operations Center (SSOC) and senior management remain informed of threats or issues related to the tournament.

Responsibilities

• Respond to incidents occurring at venues in real-time via multiple communication platforms, analyze data in real-time, and provide recommendations for effective resolution.
• Serve as a process coordinator for information and triaging information being reported to the SSOC, maintaining real-time logging, monitoring, and communication discipline.
• Organize high-level teleconferences and maintain communication with various stakeholders, including host city public safety agencies and FIFA client groups.
• Stand watch in support of the SSOC to provide senior FIFA staff with international, national and regional situational awareness.
• Collect information from staff and partner agencies to prepare daily briefing materials for FIFA security leadership.
• Develop and maintain communication procedures, contact lists, and logs, supporting timely escalation and accurate documentation.
• Maintain structured documentation of coordination activities, communication records, and data validation outputs in line with FIFA data-protection requirements.
• Compile after-action and legacy reports capturing lessons learned and best practices to improve FIFA’s future C4 and operational readiness frameworks.

Requirements

• Strong understanding of operational coordination within large-scale event or emergency management environments.
• Experience in communications planning, operational workflows, and incident escalation procedures.
• Experience with the National Incident Management System (NIMS) and Incident Command System (ICS).
• Experience supporting control room or command center operations, preferably within law enforcement, emergency response, or event security settings.
• Background in national or international football, or other major international sporting events.
• Proficiency in operational data and coordination platforms, with strong attention to accuracy, structure, and timeliness.
• Excellent organizational, analytical, and communication skills, with the ability to collaborate effectively across diverse teams and adapt to fast-paced environments.
• Willingness to work extended and non-standard hours during tournament operations, including shifts and rotating watch duties.
• High degree of professionalism, discretion, and accountability in handling sensitive operational information.

Qualifications

• Minimum five years of experience in major event operations, public safety coordination, security management, or emergency management.
• Fluency in English (written and spoken), Spanish and/or French proficiency is a plus.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Visio, and Project), as well as planning and online collaboration tools.
• Experience with data visualization, common operating picture, and incident management platforms that consolidate operational data, reporting, and situational awareness across functions.
• Familiarity with communication and dispatch systems, including radio, VoIP, and other unified communications technologies that enable real-time coordination between command centers and field personnel.