BWI Passenger Service Agent

About the role

As a Customer Service Agent, you will be responsible for checking in passengers for flights at the ticket counter and gates. Your duties include verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. You must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport while maintaining a positive attitude.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas (check-in, lobby, gate, baggage) are organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.

Requirements

• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• Computer skills are required for using computer-based systems to perform primary job duties.
• Ability to proficiently read, write, and speak English with excellent communication skills.
• Must be able to stand for long periods at the ticket counter and gate check-in areas.
• Must pass an FBI background check and obtain a US Customs seal.
• Flexible schedule, including the ability to work weekends and holidays.

Safety, Security, Wellbeing and Compliance

You will have a responsibility to take reasonable care of the health, safety, and wellbeing of yourself and others while at work, in accordance with provided training and workplace safety rules. The company is committed to a safe working environment and enforces a Substance Misuse Policy, including regular testing for alcohol and drugs.