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Jobs · Purchasing · New York

Buyer Representative (9:30AM- 6:00PM EST) BASE PAY+ UNCAPPED COMMISSION

ACV Auctions · Buffalo, NY · 1 mo ago
Purchasing$2k/moFull-time

About Us

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry with innovative, user-designed, data-driven applications and solutions. Our mission is to build the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles, offering transparency and comprehensive insights. Our network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, True360, and Data Services.

We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. At ACV, we focus on the health, physical, financial, social, and emotional wellness of our teammates.

Benefits

  • Multiple medical plans, including a high-deductible, low-cost health plan
  • Company-sponsored (paid) short-term disability, long-term disability, and life insurance
  • Comprehensive optional benefits such as dental, vision, supplemental life/AD&D, legal/ID protection, and accident and critical illness insurance
  • Generous paid time off options, including:
    • The greater of 3 paid sick days or in accordance with state/local paid sick leave laws
    • 6 paid company holidays
    • 2 floating holidays
    • Parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
  • Employee Stock Purchase Program with additional opportunities to earn stock in the company
  • Retirement planning through the company’s 401(k) plan

About the Role

As an Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions' unique dealer business solutions. You will be responsible for retaining and growing a base of customers within one or more target markets. Adaptability is key in our dynamic work environment.

Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption
  • Meet and exceed monthly and quarterly sales and customer retention goals
  • Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) to retain and grow your customer base and unit volume
  • Drive strong customer relationships through multiple channels of communication (e.g., text, phone, email, and internal Slack channels) in an exciting, fast-paced environment
  • Maintain orderly records through documentation of all customer interactions in the Customer Relationship Management (CRM) system
  • Create a positive experience through proactive outreach to understand customers' buying needs and offer creative solutions
  • Provide ongoing sales support to customers and present additional products and services to existing customers
  • Stay informed about trends in the automotive market, auction practices, and customer preferences to provide insightful guidance to buyers
  • Monitor the performance of customer accounts through various assessments, including customer KPI review, identification of additional product opportunities, and adherence to buy/sell policy agreements
  • Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform
  • Perform other duties as assigned

Requirements

  • Ability to read, write, speak, and understand English (bilingual is a plus)
  • Self-motivated with an intrinsic drive to achieve sales targets and exceed customer expectations
  • Excellent communication skills, with the ability to effectively engage with dealerships through phone, text, and email to build and maintain relationships
  • Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases
  • Strong customer focus and dedication to enhancing the customer experience
  • Proactive approach to identifying opportunities and offering creative solutions to meet customer needs
  • Strategic thinking to monitor and assess customer account performance and identify additional product opportunities
  • Adaptability to changing market conditions, customer needs, and role demands
  • Team player mindset with a willingness to collaborate with Field and Operational teams
  • Resilience to handle objections or setbacks and maintain a positive attitude in a competitive sales environment
  • Tech-savvy, comfortable using technology and software systems, including CRM platforms
  • Strong time management skills to efficiently prioritize tasks and meet sales goals

Pay

The hourly compensation range for this position is listed in the "Job Details" section of the posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan; the average monthly commission earned in 2026 is $2,003. Final compensation will be determined based on the applicant's relevant experience, skillset, location, business needs, market demands, and performance (for incentive pay), among other factors as permitted by law.

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