Busser - Hard Rock Cafe

About the role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment
• Greet each guest and provide outstanding customer service
• Supply all food items needed in order to maintain an efficient operation
• Responsible for the preparation and upkeep of food lines and self-service stations
• Transport all food items from kitchen to respective areas
• Inform chefs of all prepared food items that are needed
• Assist in the kitchen with preparation of products and dish washing
• Maintain the appearance of food during the duration of the day or event by handling all food according to sanitation codes
• Maintain all beverage areas with all necessary beverages
• Complete all set-up duties on time
• Responsible for the overall cleanliness and appearance of assigned area and kitchen as required
• Assists in the main kitchen with the preparation of various dishes as required
• Knowledge of what food items are being served daily
• Rotates and maintains inventory of all food
• Uses proper transfer slips for all items coming and going to the Kitchen
• Load all dinner plates, dessert plates, and bowls in proper areas
• Put away and rotate all food storeroom orders
• Put away all dry goods at the beginning of the day
• Bus table at the end of the guest meals
• Maintain 15-20 tables
• Transport dish cart to and from service station/steward’s station
• Maintain cleanliness in server stations as well as dining room
• Responsible for abiding to all cash handling policies and procedures
• Remove all dirty dishes and glassware from the guest’s tables during and after each course
• Refill all drinks when needed
• Complete all opening and closing duties
• Check and clean equipment regularly and ensure preventative maintenance programs are adhered to and communicate any repairs needing to be done
• Work considerately with team members from all departments
• Advise supervisor when supplies are needed
• Inform supervisor of guest needs which may require special accommodations
• Check with supervisor on duty before ending shift

Requirements

• High School diploma or G.E.D. equivalency preferred
• Ability to read and write English required
• One-year guest service experience in a family or formal dining environment preferred
• Casino Food & Beverage experience preferred
• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery
• Must successfully pass background check
• Must successfully pass drug screening
• Must be at least twenty-one (21) years of age
• Must be able to work holidays and weekends, as well as flexible shifts

Skills

• Knowledge of pertinent federal, state, and local laws, codes, and regulations
• Good communication skills and excellent interpersonal skills, including a positive, friendly, and outgoing attitude
• Common courtesy towards others and the ability to deal successfully with stressful situations
• Ability to stand 50% of shift, walk 45% of shift, and sit 5% of shift
• Ability to withstand noisy and smoke-filled environments
• Ability to stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with arms and hands
• Ability to regularly lift and move up to 50 pounds

Pay

Pay Range $2 - $25/Hourly