Busser Buffet Part-Time Swings $14 - $21/hr

Responsibilities

• Handle Guest check transactions, food running, bussing, and host interactions.
• Adhere to Grand Casino’s service and cash handling standards.
• Receive payment from Guests in a prompt and courteous manner.
• Prepare orders in a timely manner and complete them with garnish and accompaniments.
• Answer Guest questions and direct concerns to appropriate management.
• Address Guest complaints and resolve them quickly and courteously.
• Seat Guests according to established procedures of the venue.
• Deliver excellent Guest Service in an upbeat, friendly manner.
• Encourage mutual respect, dignity, and integrity with all Associates.
• Maintain a clean and sanitary dining area in full accordance with state health regulations.
• Maintain stock of all necessary items.
• Participate in initial cordial reception to Guests upon arrival and prompt courteous escort to a dining table.
• Communicate with Guests including wait times, verifying reservations, and general information about the venue.
• Seating Guests according to established rotation procedures, operate Host seating computer system, distribute menus, and explain the food items.
• Address any Guest complaints to resolve them quickly and courteously in accordance with department standards.
• Able to demonstrate ability to read floorplans and seat guests accordingly.
• Clean and sanitize tables and dining room upon Guest departure.
• Participate as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Assist in maintaining standards of health, safety, and sanitation.
• Other duties as assigned that are related to this role.

Qualifications

• Previous cash handling experience.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.