Busser

Job Summary

A restaurant Busser supports front of house staff by setting, clearing, and resetting dining areas, ensuring guest satisfaction, and assisting servers.

Responsibilities

• Fulfills all company policies as outlined in the Employee Handbook and Bus Person Training Manual.
• Maintains a positive attendance record by reporting to work 10 minutes early, switching and finding replacements for no more than 5% of shifts, following company time off and illness procedures, and having a 0% no call/no show record.
• Maintains sanitation and safety standards; scores 90% or better on audits.
• Maintains appearance and grooming standards as specified in the Employee Handbook and Bus Person Training Manual.
• Maintains guest service standards and keeps a customer complaint ratio below 1 per 100 customers served.
• Understands and uses the company's table numbering system accurately.
• Greet guests promptly upon seating and serve water and bread within 3 minutes.
• Perform side-work as specified in the Bus Person Training Manual.
• Complete end-of-shift checkout procedures with 100% accuracy.
• Buss, set, and reset tables within 3 minutes after guests leave.
• Assist other team members with station duties and side-work as needed.

Qualifications

• At least 16 years old.
• Ability to read, write, and communicate in English clearly and effectively.
• Ability to lift up to 50 pounds repeatedly.
• Enthusiasm and commitment to guest satisfaction.
• Ability to stand and move quickly for up to four hours.
• Manual dexterity to handle and serve food.
• Valid health card or equivalent.

Benefits/Perks for Eligible Employees

• Paid Time Off
• Bereavement Leave
• Emergency Days
• Referral Program
• Employee Discounts
• Skechers Direct Program
• Management Bonus Program
• Medical/Dental Benefits
• Group Life Insurance
• Universal Life Insurance
• Short-Term Disability