Busser

About the role

The busser plays a critical role in assisting servers in providing exceptional service to guests. They assist with clearing and resetting tables, refilling water, serving tea, and restocking clean plates, silverware, and glassware to ensure guests feel welcome and taken care of, while ensuring smooth table turnover and maintenance.

Responsibilities

• Clear and reset tables according to Panda standards.
• Follow Company procedures and standards for setting tables, including placement of silverware and condiments.
• Prepare and serve ice-water and hot tea to guests as soon as the party is seated.
• Assist servers in serving guests' orders as needed.
• Remove plates and silverware from tables as guests finish.
• Maintain proper table manners and be gentle when serving guests.
• Notify servers when bringing coffee or other beverages to tables to ensure proper charges.
• Assist servers with monitoring tables for guest satisfaction, quality, and additional service.
• Inform servers of any potential guest issues.
• Set up work stations, ensuring all server supplies, including ice bins, are replenished and ready for peak periods.
• Ensure all table linen, silverware, glassware, and china are clean and in good condition; replace as needed and alert management to any damage.
• Work diligently to avoid breakage and loss.
• Keep the server station and dining room area clean and free of debris; clean up spills promptly.
• Maintain restroom cleanliness and restock supplies when necessary.
• Maintain dining room and building cleanliness by performing light janitorial duties.
• Complete all opening, ongoing, and closing side work.
• Maintain constant awareness of safety issues (e.g., broken glass, frayed electrical cords, leaks, broken locks, suspicious persons) and report all safety incidents to the manager.
• Act responsibly toward all company property, supplies, and equipment.

Work Environment

While performing duties, counter areas are often hot with steam from steam tables and food vapors. Workspace is restricted, and employees are generally expected to remain standing for long periods. Employees must prepare hot and cold foods, use kitchen equipment (including Chinese cook knives), and work quickly without losing accuracy. The role requires lifting up to 50 lbs., standing for up to four hours, and reaching across countertops measured at 36 inches. Kitchens are hot, noise levels are usually high, and storage space is limited with high shelving. Employees must work in a fast-paced environment, adapt to changing priorities, manage conflicts, and communicate effectively.

Benefits

• Flexible schedules
• Great pay
• Free meals while working at Panda
• Medical, Vision, and Dental insurance for full-time associates
• Voluntary Short-Term Disability and Cancer Income Protection insurance
• Health Care and Dependent Care Flexible Spending accounts
• 401K with company match
• Vacation, sick leave, bereavement/funeral leave, and Leave Share Program for eligible associates
• Associate discounts for many brands
• Referral bonus for eligible associates
• Opportunity to give back to your community
• Hands-on paid training to prepare you for success
• Ongoing career and leadership development
• Opportunities for growth into management positions
• Pre-Tax Dependent Care Flexible Spending Account

Candidates must meet eligibility requirements for each benefit to qualify. See details.

Pay

$18.57 per hour - $21.57 per hour. Within the range, individual pay is determined using various factors, including work location and experience.