Busser

Job Overview

Responsible for cleaning and setting tables, general table maintenance, and maintaining a clean, sanitary, and safe work environment for all Staff Members and guests by performing the following duties:

• Maintains cleanliness around front façade of the building, guest restrooms, floors, and surrounding work areas by keeping the area swept, mopped, and free from spills, trash, debris, etc.
• Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
• Gathers and clears all tableware soiled through use and delivers to dishwasher.
• Scrapes, racks, and stacks glassware/plateware/silverware in dishwashing area.
• Clears and sets tables according to established procedures and standards.
• Performs these tasks with speed and efficiency.
• Sets-up and breaks down all equipment and supplies.
• Maintains adequate supply of ice to all service stations and ice bins.
• Changes empty bag in box sodas as needed.
• Moves tables and chairs to adjust floor plans for special functions, band performances, etc.
• Stocks all service stations with appropriate supplies, including glassware, silverware, paper products, etc.
• Pre-busses tables of all used glassware/plate ware/ silverware/etc. and maintains work areas, including organizing and cleaning service stations.
• Keeps all trash cans in service stations clean and empty; brings in empty cans after trash pickup.
• Knows all table numbers and floor plans in restaurant.
• Assists management in training new Staff Members within their department when applicable.
• Completes all opening, running, and closing duties as assigned.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
• Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
• Performs other duties and tasks as assigned or determined by management or supervisors and moves with sense of urgency.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Adheres to all policies and procedures of company as established and outlined in Staff Member Handbook.

Requirements

• Six months experience as a bus person or working in some aspect of the food and beverage industry preferred; or equivalent combination of education and experience
• Good verbal communication skills
• Ability to interact professionally with other departments and outside contacts
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Good judgment and decision making abilities

Skills/Experience

• High school degree or GED preferred

Physical Requirements

• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to spend 100% of working time standing, walking, and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Work Environment

• Exposed to weather conditions and prevalent temperature changes.
• Subject to moderate to high ambient noise levels.
• Frequently required to function in narrow aisles or passageways.
• Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
• Frequently required to wash hands and/or wear gloves.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
• Expressing or exchanging ideas or instructions by the spoken word.

Salary Description

$12.62 plus tips