Busser

Key Responsibilities

• Gain insights into a guest dining preference through verbal and nonverbal cues.
• Be respectful and courteous to all colleagues and guests.
• Maintain the ambiance and service standards of the hotel throughout the dining experience.
• Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Prepare room for dining by preparing tables and setting decorations, condiments, candles, napkins, service plates, polishing glassware, and polishing utensils.
• Support servers in satisfying guest needs by taking direction and helping to serve all items.
• Know and be able to speak eloquently about the hotel, restaurant, food and beverage offerings, wine, beer, and cocktail selections.
• Verify outgoing food orders match the orders on tickets.
• Effectively communicate between FOH and BOH operations throughout the entire shift.
• Properly handle various payment options.
• Successfully resolve any guest issues and complaints in a calm manner and communicate all concerns to management.
• Refill guest water as needed.
• Clear tables as guests finish each course and after completion of the meal.

Qualification Standards

• A high school diploma or equivalent is preferred.
• At least 1 year of high-end hotel restaurant server experience is preferred.
• RBS and SERV Safe certifications are required.
• All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).

Physical Requirements

• Must be able to walk, stand, and exert well placed mobility.
• Must be able to bend, stoop, squat, and stretch.
• Must be able to occasionally lift up to 30 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, and hearing ability, and visual acuity.