Busser

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues, and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among the top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity, and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry.

About the role

Because of the business volume, bussers may be used at Hard Rock Cafe. They are directly responsible for the maintenance and upkeep of the restaurant, allowing other departments to focus on the guests. In some Cafes, this role may also be cross-trained with Servers and rotated during busy periods (see Server job description for details).

Responsibilities

• Clearing and resetting dirty tables
• Sweeping the floor and emptying trash cans
• Stocking ice and products
• Maintaining a clean and organized back dock area
• Pre-bussing tables with a sense of urgency
• Assisting and communicating with hosts, servers, and other bussers
• In some Cafes: removing ketchups, refilling guests’ drinks, and setting up bar pre-mixes
• Recycling products where possible
• Maintaining Hard Rock Cafe’s 5 core Values and Mission Statement
• Following all general safety and sanitation standards

Requirements

• High School diploma or GED equivalent
• Maintaining a well-groomed appearance and following all uniform guidelines

Skills

• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating high organization, attention-to-detail, and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers

Physical Demands

• Ability to move throughout the corporate office and cafes (standing, walking, kneeling, bending) for extended periods
• Ability to sit for extended periods
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
• Ability to occasionally, regularly, or frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments
• Ability to travel via auto or airplane for long periods

Benefits

We offer a comprehensive benefits package that supports team members’ health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit our career site: www.gotoworkhappy.com/benefits.