Busperson-Ember

We’re changing entertainment. Join us and be part of an exciting, fast-paced industry with a diverse team driven by enthusiasm for helping people have more fun. At PENN Entertainment, we care about your career growth and provide support to expand your possibilities.

About the role

• Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.
• Adheres to established department and property policies and procedures regarding guest service standards.
• Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.
• Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area; cleans tables (wipes) and seats.
• Ensures the buffet line is clean and sanitary.
• Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.
• Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.
• Wipes counter areas, sinks, and floors to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled or required.
• Maintains equipment in accordance with established guidelines and safety procedures.
• Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations.
• Resolves service issues according to established guidelines.
• Assists in Bar/Beverage set-up.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or GED equivalent.
• Prior customer service experience in a fast-paced environment preferred.
• Excellent customer service and communication skills.
• Able to read, write, understand, and speak English.
• Basic math skills, including the ability to add and subtract.
• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus (varies by position).
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package.