Busperson- Bistro Napa

About the role

As a Bus Person at Atlantis Casino Resort Spa, you will play a key role in maintaining the cleanliness and efficiency of our dining areas while assisting food servers in delivering exceptional guest service. This position is essential to ensuring a seamless and memorable dining experience for our guests.

Responsibilities

• Stock and maintain the bus/dish cart station, ensuring necessary supplies, silverware, dishes, and paper products are available.
• Maintain cleanliness and sanitation of the bus station area(s) and perform assigned opening duties to ensure a guest-ready dining room.
• Remove unused settings, clear dirty dishes, and provide water, coffee, ice tea, and soda refills as requested.
• Pre-bus tables by removing excess dishes throughout the shift and assist food servers with guest service.
• Greet and seat guests when a host/hostess is not present.
• Clear and reset tables promptly after guests depart, ensuring proper sanitation and table setup according to company expectations.
• Use a tray or bus tub to clear tables and deliver beverages, and transport dishes to the dishwashing area.
• Sort and separate silverware, dishes, and glassware in accordance with established guidelines.
• Maintain thorough housekeeping practices of the assigned station before, during, and after shifts, including floors, walls, chairs, and tables.
• Empty and clean restaurant trash cans as needed, and retrieve discarded tableware or kitchen utensils.
• Perform other incidental and related duties as required.

Requirements

• Previous experience as a bus person or in a similar role is helpful but not required.
• Ability to lift and transport large amounts of dishes and silverware, occasionally lifting up to 25 pounds.
• Must be guest-oriented, professional, and able to work in a fast-paced environment.
• Alcohol Awareness certification is required (can be obtained after hiring).

Skills

• Ethics: Treats people with respect, keeps commitments, inspires trust, and upholds organizational values.
• Communication: Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; makes timely decisions.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect regardless of status.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

Work Environment

The Bus Person works on-site at the casino and interfaces regularly with guests, team members, and vendors. The work schedule varies and may include weekends, evenings, and holidays based on operational needs.

Physical Demands

• Frequently required to stand, walk, use hands to handle objects, and reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, crouch, or crawl.
• Must be able to lift and/or move up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.