Business to Business Sales Associate - health/wellness/body sculpting

About the role

This is an in‑center and out‑of‑center part‑time position that transitions to full‑time. The role splits time 1‑2 days in the center and 1‑2 days out prospecting, conducting business‑to‑business outreach and attending events. Serotonin Centers is the nation’s premier anti‑aging and wellness destination, dedicated to empowering clients to optimize body composition, longevity, and overall well‑being. Health Coaches leverage the tech stack—Zenoti, the Serotonin Coach app (Trainerize), InBody, and digital trackers—to deliver personalized, data‑driven coaching across exercise, nutrition, habit change, and nutraceutical supplementation.

Responsibilities

• Client Consultations & Personalized Plans
  • Follow our C.A.R.E.S framework and fully understand all clients’ goals, symptoms, and concerns.
  • Help them understand potential solutions through Hormone Optimization, Medical Weight Loss, Weight Management, Restore and Recovery Services, Body Sculpting, and Aesthetics.
  • Conduct initial and ongoing consultations using empathy and impeccable listening skills combined with InBody scans to assess baseline metrics and set goals.
  • Document personalized exercise, nutrition, and supplement plans within Zenoti and Serotonin Coach.
• Body Composition & Progress Tracking
  • Provide bi‑weekly InBody scans; review body composition trends (muscle, fat, water, metabolic markers).
  • Coach toward sustainable behavior change and action bias using micro‑habits and weekly goals.
  • Add value to all clients’ bi‑weekly consultations so they are excited to be on this journey with you.
  • SMART Goal: ≥80% of active clients complete bi‑weekly scans; ≥70% show body composition improvement within 90 days (e.g., ≥5% body fat reduction or ≥2 lbs lean mass gain).
• Nutraceutical & Supplement Protocols
  • Recommend and manage Serotonin Nutraceutical protocols; track adherence and refills.
  • Educate clients on supplement timing, dosage, and synergy with programs.
  • SMART Goal: 100% of clients receive an evidence‑aligned supplement protocol; ≥60% monthly purchase adherence among active clients.
• Client Communication & Documentation
  • Maintain weekly check‑ins via app/phone; escalate support based on ABCD priority ranking.
  • Document all interactions, photos, and progress in Zenoti; capture outcomes in Serotonin Coach.
  • SMART Goal: Respond to ≥95% of client messages within 24 hours; maintain 100% audit‑ready records for all clients.
• Membership Conversion & Program Creation
  • Convert guests to members using consultative selling and Systemic Close.
  • Publish individualized habits, menus, exercise, sleep recommendations, and nutrition programs in the Serotonin Coach app.
  • SMART Goal: ≥80% guest‑to‑member conversion monthly; deliver new programs to 100% of converts within 72 hours.
• Community Outreach & Events
  • Lead or participate in local outreach (open houses, talks, grassroots activations).
  • Collect leads and book consultations onsite.
  • SMART Goal: ≥4 events/month; ≥20 qualified leads/event; ≥40% of event leads booked within 7 days.
• Sales & Service Knowledge
  • Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, RedLight).
  • Demonstrate consultative selling; ask‑to‑understand, not data‑dump.
  • SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90.
• Safety & Compliance
  • Maintain HIPAA and biohazard compliance; follow rigorous client safety protocols.
  • Complete annual safety refreshers and drills.
  • SMART Goal: 0 compliance violations; 100% completion of safety training annually.
• Team Collaboration & Operations
  • Attend daily huddles; keep trackers current; post MTD Goal and Actual.
  • Hit individual monthly goals.
  • SMART Goal: ≥95% attendance at huddles/meetings; daily tracker updates when covering for GM duties, with accurate figures.
• Continuous Improvement & Professional Development
  • Pursue ongoing education aligned with Serotonin modalities and coaching excellence.
  • Complete all compliance‑based training in SeroConnect (Internal LMS).
  • Attend all role‑based meetings.
• Core KPIs & Targets
  • Client Retention (6‑month): ≥80%
  • Client Goal Attainment (90‑day): ≥70% achieve SMART goals
  • Net Promoter Score (NPS): ≥90
  • Guest‑to‑Member Conversion: ≥80% monthly
  • Supplement Purchase Adherence: ≥60% monthly among active members
  • Community Engagement: ≥4 events/month; ≥20 qualified leads per event; ≥70% booked within 7 days

Qualifications

• Passion for health and wellness; empathetic, client‑centered communicator.
• Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business platforms.
• Strong organization, follow‑through, and accountability to outcomes.
• Comfort with consultative sales; ability to educate and motivate.
• Phlebotomy certification a plus.
• Tech Stack & Tools: Zenoti (POS, scheduling, documentation, billing); GHL (CRM); Serotonin Coach app (food and exercise program delivery, messaging, habit tracking); InBody (body composition analysis and progress tracking); Center trackers and whiteboard (daily goals, MTD Goal vs. Actual); Email/Teams (internal communication and meetings).
• Safety & Compliance: HIPAA adherence; secure handling of PHI; biohazard protocols; sharps and sample handling where applicable.

Pay

Compensation: $20.00 - $25.00 per hour

Schedule

Part‑time hybrid schedule: 1‑2 days in‑center and 1‑2 days out prospecting/business‑to‑business and attending events, with a path to transition into a full‑time position.