Business Systems Support Developer

Key Responsibilities

• Serve as a primary point of contact between business units and IT teams, ensuring effective communication and collaboration.
• Oversee the development of system specifications, process flows, and functional requirements to ensure alignment with business goals.
• Analyze current business processes and systems to identify areas for improvement, recommending new solutions or enhancements.
• Perform demonstrations of system updates and processes.
• Support and manage change requests and new initiatives.
• Create/maintain documentation workflows and technical documentation.
• Lead deployments of new initiatives.
• Ensure that project deliverables are on time, within scope, and meet quality standards.
• Conduct data analysis and reporting to assess system performance and recommend improvements.
• Cookordination and creation of plans for major updates in system.
• Sensitivity to confidentiality.
• Act as an ambassador of the Virgin culture.

Qualifications / Super Powers Required

• College degree or equivalent.
• Experience with working in a team environment and with external vendors.
• Travel or hospitality web/reservation system experience preferred.
• 5+ years in business systems analysis, with experience working closely with analysts and serving as a point of contact between management and team members.
• 6+ years of reservation systems experience. Preferably Seaware and ship PMS systems.
• System administration and business rules configuration.
• Resilient with the ability to adapt to changing priorities and strong influencing skills.
• Enjoys working with diverse teams and brings a positive, energetic attitude.
• Self-motivated with the ability to work independently and as an excellent team player.
• Strong written and verbal communication skills.
• Project management skills.
• Familiarity with Agile/Scrum methodologies and project management tools.
• Knowledge of databases, software development, and systems integration.
• Familiarity with data analytics and change management principles.

Pay

Commensurate with experience.

Schedule

Hybrid work environment with Collaboration Days on Tuesdays, Wednesdays, and Thursdays, and remote work on Mondays and Fridays.