Business Systems & Reporting Manager

About the role

The Business Systems & Reporting Manager is responsible for administration and oversight of ACNC’s business-critical systems, overseeing basic helpdesk support, and coordinating escalated issues to software vendors. This role works with the Director of Information Technology to analyze existing systems, identify areas for improvement, define business requirements, and recommend best practices. Additionally, the manager supervises the Business Systems team, which handles system configuration, reporting (Tableau/SSRS/Power BI), ad-hoc SQL queries, and end-user training. The position also oversees integrations and APIs for systems like Galaxy and Salesforce.

Responsibilities

• Provides quality guest service to internal and external stakeholders with a professional and positive attitude.
• Supervises the Business Systems team, fostering collaboration, efficiency, and talent development through strong leadership and soft skills.
• Serves as the primary system administrator for Galaxy (ticketing POS) and Salesforce (fundraising/development), managing day-to-day operations, maintenance, and future use.
• Analyzes existing systems for improvements, defines business requirements, and recommends solutions and best practices.
• Creates and oversees Tableau, SSRS, Power BI, or other reports to provide data-driven insights and implements system integrations to advance strategic goals.
• Develops procedures and documentation to build organizational system knowledge and ensure continuity of intellectual assets.
• Configures and monitors business-critical systems and integrations, maintains test environments, and develops test scripts for version evaluations.
• Collaborates with internal stakeholders to identify and prioritize reporting needs, developing custom analytics to support data-driven decision-making.
• Documents business requirements and configures systems to support organizational needs.
• Works with vendors to upgrade systems and implement new features that improve organizational effectiveness and user experience.
• Assists the Director in supporting departments reliant on business systems, including Human Resources, Finance, Guest Relations, Membership, and Fundraising.
• Participates in user communities for relevant systems, staying current and improving skills to add value to the organization.
• Maintains a firm understanding of SQL concepts and continues to develop this skill set.
• Ensures compliance with PCI requirements for all elements of the environment.
• Configures, administers, and supports the ecommerce sales environment, with a solid understanding of related web technologies.
• Troubleshoots and maintains system-related hardware, including ticket printers, scanners, PVC card printers, and receipt printers.

Qualifications

• Proven experience as a system administrator for platforms like Galaxy and Salesforce.
• Strong leadership skills with experience supervising teams and fostering collaboration.
• Proficiency in Tableau, SSRS, Power BI, and SQL for reporting and data analysis.
• Experience with system integrations, APIs, and ecommerce environments.
• Knowledge of PCI compliance standards and web technologies.
• Ability to develop procedures, documentation, and test scripts for system continuity and evaluation.