Business Systems Manager, eero Business Systems

About the role

The eero's Business Systems team is seeking a Technical Program Manager to oversee the delivery of business system automations and integrations supporting eero's global operations. This role involves managing projects across various applications such as ERP, e-commerce systems, cloud infrastructure, and CRM, ensuring projects move from discovery through launch and iteration.

Responsibilities

• Lead business systems projects end-to-end from discovery through launch and iteration, managing multiple concurrent initiatives at different lifecycle stages
• Own the project lifecycle: milestone definition, sprint planning, task grooming, and capacity forecasting
• Write detailed business and technical requirements documents
• Coordinate user acceptance testing and manage launch readiness, hypercare, and support transitions
• Partner with Supply Chain, Commercial Operations, Accounting, Revenue Operations, Manufacturing Operations, Tax, and Customer Experience teams to gather, document, and prioritize business requirements
• Be the primary point of contact for stakeholder teams during active projects
• Work with external vendors and partners on integration requirements, API specifications, and implementation timelines
• Coordinate with internal Amazon teams on compliance, security reviews, and shared infrastructure
• Support international expansion initiatives by configuring business systems for new markets, including accounting, tax localization, 3PL integration, and order-to-cash processes
• Understand technical architecture and integration patterns across ERP, cloud infrastructure, e-commerce, and CRM platforms
• Use AI-assisted development tools to prototype solutions, build proof-of-concepts, and validate technical approaches before handing off to engineering for production implementation
• Work with engineers to evaluate technical trade-offs, review designs, and bring a product perspective to architecture decisions
• Investigate and triage bugs in business system integrations, with the ability to read code, trace issues through logs, and propose fixes with engineer review
• Contribute code for lightweight automations, configuration changes, and scripting tasks under engineer oversight
• Drive SOX compliance and security certification initiatives across business systems, including change management controls, access management, and audit documentation
• Drive migration of legacy systems and integrations to modern, scalable platforms
• Own technical debt reduction initiatives
• Establish monitoring, alerting, and testing frameworks for critical business processes

Qualifications

• 5+ years of working directly with engineering teams experience
• 3+ years of technical product or program management experience
• Experience in software development
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps
• Experience building automations or integrations with ERP, financial, or order management systems (e.g., NetSuite, SAP, Oracle)

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.