Business Systems Manager

Position Summary

The Business Systems Manager is the functional owner of Forgen's enterprise business applications, beginning with CMiC and extending across the broader business application portfolio. The position serves as Forgen's subject matter expert for CMiC Financials, Project Management, and HR/Payroll, and works as an embedded partner to Forgen's operating groups — accountable to them for whether the systems make the work easier.

Responsibilities

• Maintain a standing review with each operating group's leadership covering open items, adoption, and upcoming change.
• Spend scheduled time on active jobsites each quarter observing how project teams and crews actually use the systems, and carry what you find back into the backlog.
• Own the application request and enhancement backlog, prioritized jointly with operating group and Accounting leadership.
• Administer security roles, user access, workflow approvals, and system configuration across CMiC, Project Management, HR/Payroll, and related modules, extending to additional business applications as the portfolio grows.
• Maintain master data integrity, including chart of accounts, cost codes, job and project setup, vendor and subcontractor records, and organizational hierarchies.
• Monitor system performance and data integrity, identifying and resolving configuration issues before they impact operations.
• Manage upgrades, patches, and new module rollouts, including test planning, regression testing, and coordination with vendor support and internal stakeholders.
• Design, build, and maintain reports and dashboards, including Power BI, supporting Operations, Accounting, and executive leadership.
• Extract, validate, and analyze project cost, billing, and payroll data to support decision-making, reconciliation, and audit requests.
• Define and steward data standards for job numbering, cost code and cost type structures, and vendor and employee master data, and reconcile data across systems and periods.
• Manage data imports, exports, and integrations with adjacent systems including payroll, HRIS, procurement, estimating, document control, and environmental health and safety platforms, including API and data-mapping troubleshooting.
• Support, train, and document for both office and field roles; measure adoption after go-live and follow up where usage diverges from design intent.
• Partner with the Compliance and Audit Manager on user access reviews, segregation of duties, and evidence collection for NIST SP 800-171 and CMMC control objectives on in-scope systems.
• Embrace Forgen's Core Values in all aspects of the role and perform additional assignments as directed.

Qualifications

• Bachelor's degree in Information Systems, Business, Accounting, Construction Management, or a related field, or equivalent professional experience.
• Four to seven years of related experience administering or supporting enterprise business applications, including hands-on configuration, security, and reporting.
• Three or more years in a project-based industry — construction, heavy civil, specialty trade contracting, engineering, utilities, environmental services, or field services — working directly with operations or field teams rather than solely within an IT organization.
• Hands-on functional experience with a construction or project-accounting ERP such as CMiC, HCSS, Vista by Viewpoint, Sage 300 CRE, or Acumatica Construction.
• Working knowledge of construction accounting and project cost processes, including job costing, cost codes and cost types, committed cost, change orders, billing, subcontract compliance, work in progress, and payroll as applied within an ERP.
• Demonstrated ability to gather requirements from non-technical stakeholders and translate them into system configuration and workflow design; candidates should be prepared to discuss specific artifacts they authored.
• Strong analytical and troubleshooting skills, with the ability to identify root cause and drive issues to resolution.
• Proficiency with Microsoft Excel for data validation, reconciliation, and analysis, plus working proficiency in Power BI, SQL, or a comparable reporting and query platform.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in user-friendly terms to field, finance, and executive audiences.
• Sound judgment and discretion when handling sensitive financial, operational, payroll, and controlled project information.
• Able to travel as required, obtain and maintain jobsite access, and comply with Forgen and project-specific safety requirements.

Preferred Qualifications

• Direct CMiC experience, including Enterprise, Field, or Collaborate modules, and CMiC Business Intelligence or Report Writer.
• Experience in the construction industry, particularly heavy civil, geotechnical, environmental, or specialty contracting.
• Experience supporting an ERP upgrade, migration, or module implementation from planning through go-live.
• Familiarity with API-based or middleware integrations, Microsoft 365 and Power Platform, or construction platforms such as Procore, HCSS, B2W, Bluebeam, or InEight.
• Experience in an environment subject to DFARS 252.204-7012, NIST SP 800-171, or CMMC, or with prevailing wage and Davis-Bacon reporting.
• Strong customer service orientation with a collaborative, team-based approach and comfort working through ambiguous or undocumented system behavior.