Business Systems & Automation Analyst

About the role

The Business Systems & Automation Analyst supports the development and implementation of improved business tools, workflows, automations, and processes across the organization.

Responsibilities

• Support, configure, test, document, and implement business tools and workflow improvements using existing platforms and technologies
• Analyze existing business processes and identify opportunities for automation, simplification, standardization, and improved data flow across departments
• Develop automations in collaboration with key personnel that reduce repetitive administrative work, duplicate data entry, and manual process steps
• Evaluate, prototype, and implement AI-enabled tools and workflows that improve productivity, automate repetitive tasks, enhance information access, and support business decision-making
• Aid with system integrations and data exchanges utilizing vendor-supported tools, connectors, and automation platforms
• Improve utilization of existing software platforms through enhanced workflows, configurations, dashboards, reporting, and supporting tools
• Collaborate cross-functionally with employees and department leaders to understand workflows, pain points, requirements, and desired outcomes
• Test and validate solutions prior to deployment and troubleshoot issues following implementation
• Create clear technical documentation, process documentation, and user guidance for implemented solutions
• Support user adoption, training, and continuous improvement of newly implemented tools and workflows
• Maintain awareness of emerging AI, automation, software, and integration technologies applicable to business operations

Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
• Support, configure, test, document, and implement business tools and workflow improvements using existing platforms and technologies
• Analyze existing business processes and identify opportunities for automation, simplification, standardization, and improved data flow across departments
• Develop automations in collaboration with key personnel that reduce repetitive administrative work, duplicate data entry, and manual process steps
• Evaluate, prototype, and implement AI-enabled tools and workflows that improve productivity, automate repetitive tasks, enhance information access, and support business decision-making
• Aid with system integrations and data exchanges utilizing vendor-supported tools, connectors, and automation platforms
• Improve utilization of existing software platforms through enhanced workflows, configurations, dashboards, reporting, and supporting tools
• Collaborate cross-functionally with employees and department leaders to understand workflows, pain points, requirements, and desired outcomes
• Test and validate solutions prior to deployment and troubleshoot issues following implementation
• Create clear technical documentation, process documentation, and user guidance for implemented solutions
• Support user adoption, training, and continuous improvement of newly implemented tools and workflows
• Maintain awareness of emerging AI, automation, software, and integration technologies applicable to business operations

Qualifications

• 1-5 years of relevant experience in business systems, process improvement, automation, data analysis, application configuration, or related fields preferred
• Driven self-starter with a growth mindset and desire to grow within the organization
• Attention to detail and the ability to consistently produce accurate, thorough work
• Strong analytical and structured problem-solving skills
• Strong communication skills and ability to work with both technical and non-technical stakeholders
• Works well in collaborative, team-oriented environments
• Ability to manage assigned projects from requirements gathering through testing, deployment, documentation, and user adoption in a timely manner
• College or technical degree is preferred
• Experience with Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, and drafting software is beneficial but not required
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI, and SharePoint) is highly desirable
• Mechanical aptitude is beneficial but not required
• Supervisory Responsibility: This position has no supervisory responsibilities and reports directly to the Sales & Business Development Manager.

Skills

• Demonstrated problem-solving ability
• Portfolio of successfully developed tools, automations, applications, integrations, or process improvements
• Technical capability in business systems, process improvement, automation, data analysis, application configuration, or related fields
• Knowledge of Microsoft 365, Power Platform, and related productivity tools
• SQL, databases, and data manipulation
• Dashboard, analytics, and reporting development
• AI/LLM tools and practical business AI implementations
• APIs, system integrations, and data exchange methods
• Basic software development and version-control practices

Benefits

• Potential for a bi-annual discretionary bonus
• Health & Wellness: Our comprehensive benefits package includes medical, dental, and vision health coverage, as well as 100% company-funded group life insurance and long-term disability protection.
• Voluntary, employee-paid benefits, including pet insurance and supplemental health options
• Paid Time Off: 120 hours PTO, 7 paid holidays. Full PTO benefits inclusive of Connecticut Paid Sick Leave compliance
• Retirement: 401(k) plan with a company match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred

Pay

Salary: Annual salary range for this position is $70,000 - $100,000 depending on experience, knowledge, skills and abilities.

Schedule

This is a full-time exempt position located onsite in Bloomfield, CT. Hours of work are generally Monday through Friday, beginning between 7:30 a.m. and 8:30 a.m. and ending between 4:30 p.m. and 5:30 p.m.