Business Systems Architect

Key Responsibilities

• Partner with stakeholders to understand business goals, challenges, and workflows
• Conduct interviews, workshops, and data analysis to gather detailed requirements
• Evaluate systems and processes to identify gaps and inefficiencies
• Recommend enhancements that improve productivity, accuracy, and user experience
• Support the design and implementation of new system features or applications
• Collaborate with project managers, developers, QA teams, and business users
• Avoid project planning, scope definition, and prioritization
• Support testing efforts by creating test cases, validating results, and coordinating user acceptance testing
• Create clear documentation including process maps, requirements, user guides, and training materials
• Communicate complex concepts in a way that is accessible to both technical and non-technical audiences
• Provide ongoing support and training to end users
• Develop and maintain dashboards, reports, and metrics as needed

Key Competencies

• Critical thinking and structured problem-solving
• Stakeholder management and relationship-building
• Attention to detail with a big-picture mindset
• Adaptability in fast-changing environments
• Strong organizational and prioritization skills

Qualifications

• Experience with enterprise systems (ERP, CRM, HRIS, etc.) required; Acumatica experience preferred
• Ability to translate business needs into technical requirements
• Experience in business analysis, systems analysis, or similar role
• Excellent analytical, problem-solving, and communication skills
• Knowledge of SQL or data analysis tools
• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• Understanding of SDLC methodologies (Agile, Waterfall, or hybrid)
• Familiarity with process modeling tools (e.g., Visio, Lucidchart)
• Professional certifications (CBAP, CCBA, PMI-PBA, Scrum certifications) preferred