Business Systems Analyst Support Services Senior

About the role

As a member of the Business & Tech Systems Support team, our Business Systems Analyst Support Services Seniors maintain existing systems and deliver new solutions in support of Cambia's Core Strategies and Key Initiatives – all in service of creating an economically sustainable health care system. This is a hybrid role (3 days/week in office) at our Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, Lewiston offices. Preference will be given to current employees and candidates who reside within a commutable distance from our Salt Lake City, Boise, Fargo and Lewiston offices or who are willing to relocate.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Business Administration, or a related field; equivalent experience in the healthcare industry may be substituted
• 3+ years of experience in business requirements definition and analysis, process modeling, functional systems design, or configuration and/or acceptance testing
• Experience working within a supported business area is required
• Equivalent combination of education and experience

Skills

• Advanced SQL knowledge and report-writing capabilities
• Ability to develop detailed functional requirements, perform system testing, and report results
• Ability to facilitate system configuration decisions
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
• Demonstrated competency in one or more supported business areas (e.g., claims processing, membership, product configuration, enrollment, eligibility)
• Basic understanding of the software development lifecycle from conception to delivery
• Ability to facilitate communication between technical and business staff to deliver solutions that meet business requirements
• Proven analytical, communication, and problem-solving skills with clarity and conciseness
• Ability to manage ambiguity and work independently or with minimal supervision
• Ability to mentor and support Level I team members

Responsibilities

• Accountable for functional system design, configuration, and review and approval of specifications, data flows, and change control processes
• Write and execute ad-hoc SQL reports, queries, and data scripts that replicate online functionality
• Conduct unit, user acceptance, end-to-end, and regression testing; perform post-implementation quality assurance, troubleshooting, and issue resolution
• Serve as a liaison between business areas and DTS, responding to inquiries and communicating system changes to staff, management, and end-users
• Review, analyze, and resolve sustainment issues; make recommendations on process and technology improvements to drive efficiencies
• Prioritize and manage multiple assignments simultaneously, performing in a project leadership role and supporting project or production duties as directed
• Mentor and develop Business Analysts, back up the Lead BSA as needed, and support adoption of new technologies (e.g., Talend, Tableau, APIs)

Pay

• Oregon, Washington, Utah, and Idaho: expected hiring range $89,000 – $114,000; full salary range $79,000 – $129,000; bonus target 10%
• North Dakota: full salary range $72,523 – $119,663

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits
• Annual employer contribution to a health savings account
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period)
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave)
• Award-winning wellness programs that reward you for participation
• Employee Assistance Fund for those in need
• Commute and parking benefits