Business Systems Analyst, Sales Intelligence

About the role

The Sales Intelligence team at Medidata is seeking a Business Analyst to work on systems, models, and tooling that give commercial teams faster, more reliable insight. This is a hands-on, high-ownership role where you'll define requirements and business logic directly with partners, build declarative Salesforce solutions, and partner closely with the platform team.

Responsibilities

• Work with stakeholders and end users to gather, define, and document business requirements
• Develop user stories and process flows to support the design of Salesforce and AI-driven solutions
• Own KPI and business logic definitions for Sales Intelligence initiatives (opportunity scoring, agentic analytics, seller-facing AI tools)
• Build and maintain declarative Salesforce work tied to your own requirements: validation rules, flows, page layouts, reports and dashboards
• Identify and document process pain points and gaps against best practice
• Partner with the platform team on heavier build work (data model architecture, CRM Analytics, Apex/LWC) when a requirement exceeds declarative scope
• Demonstrate a strong understanding of Salesforce's capabilities and limitations, and communicate them clearly to non-technical stakeholders
• Contribute requirements and process documentation to the CRM Audit and Data Model workstream
• Document processes and provide training for end users and team members
• Manage prioritization conversations with stakeholders to protect scope and delivery timelines

Qualifications

• 2-4 years of experience in business analysis, Salesforce administration, or revenue/sales operations
• Strong requirements-gathering and stakeholder management skills, comfortable pushing back on scope
• Proficient in declarative Salesforce development: validation rules, Flow, page layouts, reports and dashboards
• Strong instinct for translating ambiguous business questions into concrete, documented requirements
• Comfortable partnering with technical builders (Apex/LWC developers, data engineers) without needing to be one
• Strong documentation habits: process maps, user stories, decision logs
• Salesforce Administrator certification
• Experience with CRM Analytics

Benefits

Medidata offers a comprehensive benefits package including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off, and 10 paid holidays per year. The company also provides a competitive salary range of $96,000 - $128,000 annually, with the actual salary depending on experience and location.