Business Systems Analyst, New Product Offerings
About the role
The Business Applications team at Zoom is seeking a Senior Business Systems Analyst (BSA) to support the exciting New Service Introduction (NSI) team. This role involves partnering with Product Managers to elicit business requirements, collaborating with multiple technology teams to drive solutions that enhance customer adoption, and acting as a trusted advisor in processes related to the selling of new products or enhancing existing product GTM launches.
Responsibilities
Developing influential relationships across the organization.
Acting as a subject-matter expert (SME) and trusted advisor in all processes related to the selling of new products or enhancing existing product GTM launches, including Lead to Cash, Subscription Billing, and User Licensing.
Collaborating with Product Managers, Sales Operations and Enablement, Finance, and FP&A to understand the root cause of business needs and elicit requirements for system changes.
Collaborating with Engineering technology teams to define functional requirements, process flow diagrams, and actionable tasks in an exciting, agile environment.
Collaborating with the delivery team on development, manage testing activities, and perform post-launch monitoring.
Leading system and user acceptance testing, negotiating with business stakeholders, triaging defects, and obtaining stakeholder sign-off.
Establishing detailed project plans and deliverables while communicating status, risks, and issues to both technology and business leadership.
Requirements
Hold a Bachelor's in Computer Science, Management of Information Systems, or equivalent experience.
Have 8 to 12 years of experience analyzing business requirements, developing and documenting process flows and solution designs, and testing new functionality.
Have 8+ years of experience self-managing projects in an exciting and dynamic environments, including developing project and sprint plans and reporting project status to executives.
Have experience collaborating with business stakeholders, solution architects, developers, and testers to drive end-to-end solutions.
Possess functional experience in Order to Cash areas such as CPQ, eCommerce buyflows, Billing, and License Provisioning.
Have experience with supporting technologies such as JIRA, Confluence, Figma, and Lucidchart.
Have system experience in systems such as Salesforce Sales Cloud, Zuora, and Oracle Financials or similar.
Qualifications
Minimum Salary Range or On Target Earnings: $124,000.00 - $271,200.00
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We have a location based compensation structure; there may be a different range for candidates in this and other locations.
Benefits
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. We also have a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.