Business Systems Analyst, LIMS

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees.

Benefits

• Highly competitive benefits with a variety of HMO and PPO options
• Company 401k match
• Employee Stock Purchase Program
• Tuition reimbursement
• Leadership development
• 16 days of paid time off plus holidays
• Wellness courses
• Highly engaged employee resource groups

About the role

As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

This is a hybrid in-office position with a Monday - Friday schedule. You may work out of Ramsey, NJ; Fort Myers, FL; Durham, NC; or Houston, TX.

As a Business Systems Analyst III, you will serve as a senior individual contributor within Digital Technology Solutions, leading requirements analysis and solution design across NeoGenomics’ laboratory technology portfolio. The role serves as the primary business analyst for the NeoLink clinical pathology platform and supports broader laboratory systems, including LIMS, ELN, SDMS, and instrument integration workflows.

Responsibilities

• Lead requirements elicitation, analysis, and documentation for complex initiatives across NeoLink, LIMS, and adjacent lab systems
• Own user stories, acceptance criteria, functional specifications, and traceability from business need to delivered solution
• Partner with Software Engineering, Architecture, and Quality teams to shape solution designs
• Evaluate build versus configure versus buy tradeoffs, and document architectural decision records for significant choices
• Conduct current state and future state workflow analysis across molecular, flow cytometry, FISH, and cytogenetics pathology workflows
• Identify opportunities for automation, standardization, and clinical operational efficiency
• Serve as the primary business analyst point of contact for laboratory operations leadership, medical directors, and pathology teams
• Facilitate design workshops, drive prioritization discussions, and manage stakeholder expectations across competing demands
• Coordinate requirements and design work across integrated platforms including NeoLink, NeoLIMS, Sapio, instrument interfaces, HL7 messaging, and downstream billing and reporting systems
• Partner with Quality Assurance and Regulatory teams to ensure solutions meet CAP/CLIA validation requirements, HIPAA controls, SOX ITGC where applicable, and FDA 21 CFR Part 11 electronic records requirements
• Contribute to computer system validation (CSV) documentation and testing

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Life Sciences, Chemistry, or related field (required)
• Advanced degree (preferred)
• 5+ years of experience in business systems analysis, with at least 3 years in a clinical laboratory environment
• Must be authorized to work in the United States without the need for current or future employer sponsorship
• Deep experience with LIMS platforms, laboratory workflows, and instrument integration patterns
• Demonstrated experience leading requirements analysis on complex, multi-team initiatives from discovery through post-implementation
• Strong facility with process modeling and requirements management tools including Jira, Confluence, Visio, and Lucidchart
• Working knowledge of SDLC methodologies, Agile and hybrid delivery models, and DevOps practices
• Understanding of software development concepts including RESTful APIs, JSON, relational databases, HL7 messaging, and integration patterns
• Familiarity with regulatory frameworks affecting clinical laboratories including CAP/CLIA, HIPAA, SOX, and FDA 21 CFR Part 11