Business Systems Analyst IV

About the role

UCF IT within University Operations is seeking to hire a Business Systems Analyst IV. This role is critical in transforming institutional needs into effective IT initiatives that enhance the overall experience and success of UCF’s faculty, students, and staff.

Responsibilities

• Act as the primary liaison between UCF IT and designated academic or central support units, fostering strong, collaborative relationships.
• Conduct comprehensive analyses to understand, document, and map current-state business processes, identifying pain points, inefficiencies, and strategic opportunities.
• Work collaboratively with business and academic leaders to define and document clear business needs, requirements, and use cases.
• Research, evaluate, and recommend appropriate technological and process solutions to address complex business problems, aligning with UCF's strategic goals and IT architecture standards.
• Write requirements and build process flows as required for project initiation.
• Identify opportunities for process automation, focusing on high-impact faculty and student-facing processes to drive significant efficiency and service improvements.
• Assist in designing improved future-state business processes that maximize the utility of new and existing IT resources.
• Aid business and academic leaders in developing robust business cases that clearly articulate the scope, benefits, costs, and risks of proposed projects.
• Guide stakeholders in navigating the IT governance and project intake processes, ensuring submissions are complete, accurate, and aligned with institutional priorities.
• Develop application and system rationalization plans aimed at increasing efficiency, reducing technical debt, and optimizing the institutional technology portfolio.
• Collaborate closely with the Project Management Office (PMO) to formally initiate approved projects, ensuring a seamless handover from conception to execution.
• Identify areas where UCF IT can refine its own internal processes and service offerings to better meet the evolving needs of the university community.
• Collaborate with the IT Service Management and Performance Analytics teams to monitor service delivery, analyze service level data, and implement continuous improvements to increase IT adoption and service quality.
• Partner with the Organizational Change Management and Technology Adoption team to ensure end-users receive the appropriate training, resources, and support necessary for successful adoption of new systems and processes.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree and 5+ years of relevant experience; or High School Diploma (or equivalent) and 9+ years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Master’s degree in a relevant field preferred.
• Professional certifications such as Certified Business Analysis Professional, Six Sigma, ITIL or other related preferred.
• Demonstrated experience applying IT governance frameworks and supporting project portfolio management processes preferred.
• Proven ability to identify and document automation opportunities, including robotic process automation (RPA) or workflow optimization preferred.
• Familiarity with the technology landscape, business processes, and organizational structure of a large public research university preferred.
• Strong facilitation skills with demonstrated success leading cross-functional workshops to define requirements, streamline processes, and prioritize IT initiatives preferred.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into actionable strategies preferred.
• Experience using enterprise tools such as ServiceNow, Power BI, and project management platforms to track initiatives, measure performance, and visualize trends preferred.
• Excellent communication and stakeholder engagement skills, with a demonstrated ability to influence decision-making at multiple organizational levels preferred.

Qualifications

• Valid Class E driver’s license required.

Skills

• Advanced analytical and problem-solving skills.
• Comprehensive understanding of complex business processes.
• The ability to translate technical concepts into clear, actionable insights for non-technical stakeholders.

Benefits

Not specified.

Pay

$90,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Schedule

Monday – Friday, 8:00am – 5:00pm