Business Systems Analyst II - Retail Engineering & Systems Support
Summary/Objective
We're looking for someone to own our retail technology domain—the person who becomes the expert on how our retail systems work, the advocate for our retail teams, and the bridge between business operations and technology.
Essential Functions
Serve as the primary IT point of contact for retail operations across all store locations and e-commerce, building trusted relationships with business stakeholders
Gather and analyze business requirements from retail teams; translate needs into functional specifications and system designs in partnership with the development team
Evaluate solution options within existing platforms and recommend approaches that balance business needs with technical feasibility
Own day-to-day support and configuration of the retail technology stack: POS, inventory management, pricing, customer data, and omnichannel integrations
Diagnose, troubleshoot, and resolve complex retail system issues that impact store operations
Manage system changes through testing, UAT coordination, and controlled rollouts
Create and maintain functional documentation: process flows, configuration guides, and runbooks
Develop and deliver training for retail operations teams on system capabilities and new features
Drive user adoption and ensure retail teams can effectively leverage their technology
Required Experience
3–5+ years working with retail or commerce systems in a hands-on capacity—supporting, configuring, implementing, or administering retail business applications
Direct experience on the customer/operator side of retail systems (not exclusively consulting or implementation-partner experience)
Solid understanding of core retail operations: POS workflows, inventory management, pricing and promotions, order management, and customer data
Experience working through system issues end-to-end: from initial report through diagnosis, resolution, and root-cause follow-up
Strong analytical and problem-solving skills—you can break down ambiguous problems, ask the right questions, and drive toward practical solutions
Clear written and verbal communication; able to translate between business language and technical concepts
Prior Experience
Experience with Microsoft Dynamics 365 Commerce, Dynamics 365 Finance & Operations, or legacy AX Retail
Luxury retail or fashion industry experience
Multi-channel retail experience spanning brick-and-mortar and e-commerce
Exposure to system integrations, APIs, or data flows between retail and adjacent systems (ERP, e-commerce, accounting)
Familiarity with SQL or reporting tools for ad hoc data analysis
Prior experience in a Business Analyst, Functional Consultant, or Systems Administrator role (valued but not required if other experience is strong)
Benefits
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Additional Information
Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Pay Range For This Role Is: 100,000.00 - 125,000.00 USD per year (Hollywood, CA)