Business Systems Analyst II

Position Summary

The Business Systems Analyst II is a mid-level business systems role responsible for supporting assigned enterprise applications, analyzing business and system issues, documenting requirements, assisting with system configuration, and participating in project execution. The role serves as a liaison between business users and IT, providing application support, incident resolution, functional analysis, testing assistance, and customer communication for assigned business systems.

Key Responsibilities

• Work with business users, key users, functional leads, and IT team members to understand business needs and translate them into documented business, functional, and system requirements.
• Aid in documenting current-state and future-state business processes, business/system gaps, requested enhancements, test scenarios, and user acceptance criteria.
• Evaluate assigned application functionality and how it supports business processes; escalate complex process or architecture questions as appropriate.
• Provide day-to-day application support for assigned technology solutions, including incident resolution, problem analysis, service restoration, and general system administration.
• Communicate with customers regarding system status, scheduled maintenance, downtime, service interruptions, and system changes.
• Maintain a high level of customer service while supporting business units, functional areas, and global locations.
• Participate in project execution and implementation activities as assigned by IT management.
• Aid in testing, issue tracking, data validation, user documentation, implementation support, and post-go-live stabilization.
• Support continuous improvement by identifying recurring system issues, common user pain points, process inefficiencies, and opportunities to improve supportability or usability.
• Apply general knowledge of enterprise applications, Microsoft technology platforms, databases, and application integrations to troubleshoot assigned systems.
• Support Microsoft Dynamics CRM, ERP, or comparable enterprise systems, including setup, configuration, troubleshooting, and integration-related issue resolution where applicable.
• Use SQL or reporting tools at a basic-to-intermediate level to research data issues, validate results, and support testing where appropriate.

Required Qualifications

• Bachelor’s or Associate degree in Information Systems, Management Information Systems, Business, Computer Science, or related field; equivalent demonstrated experience may be considered.
• Typical experience: 3–5 years in business systems, application support, business analysis, or related IT roles.
• General knowledge of database development and management, preferably Microsoft SQL.
• Strong communication, interpersonal, analytical, and customer-service skills.
• Ability to work with users and IT team members across levels, functions, and locations.
• Ability to participate in on-call support for system failures or issues that may interrupt system operations.
• Demonstrated expertise of Microsoft Dynamics 365 Finance & Operations (D365 F&O) with extensive experience supporting and optimizing business processes within Manufacturing, Supply Chain, and Warehouse Operations.
• Advanced knowledge of Master Planning, Production Control and Production Planning, Inventory Management and Advanced Warehouse Management (WMS).
• Experience working directly within manufacturing, planning, inventory, warehouse, or supply chain operations, with a practical understanding of day-to-day business challenges and decision-making processes.