Business Systems Analyst I/II/III
Santa Clara Family Health Plan · San Jose, CA · 1 wk ago
Information Technology$86k–$129k/yrFull-time
About the role
The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change. This posting is for one position and will be filled as either a Business Systems Analyst I or Business Systems Analyst II or a Business Systems Analyst III depending on the candidate qualifications and experience.
Responsibilities
- Project and task management for small scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.
- Project and task management for small to medium scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.
- Project and task management for small to large scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.
- Project and task management for small to medium scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.
- Troubleshoot small scale, basic production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.
- Troubleshoot small to medium scale, basic to moderate production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.
- Troubleshoot small to large scale, basic to complex production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.
- Troubleshoot small to medium scale, basic to moderate production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.
- Process improvement and documentation for small scale, basic projects and components of medium scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.
- Process improvement and documentation for small to medium scale, basic to moderate projects and components of large scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.
- Process improvement and documentation for small to large scale, basic to complex projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.
- Process improvement and documentation for small to medium scale, basic to moderate projects and components of large scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.
Requirements
- Bachelor’s Degree in Healthcare, Information Systems, or related field, or equivalent experience, training, or coursework.
- Experience in healthcare.
- Minimum two years of experience as a business analyst.
- Minimum four years of experience, training, or coursework.
- Minimum two years of experience as a business analyst.
- Experience in healthcare.
- Knowledge of healthcare business processes.
- Knowledge of healthcare analytics and standard reporting measures.
- Knowledge of project management standards and functions.
- Ability to analyze data for the purpose of informing business decisions.
- Ability to document business requirements and processes following industry guidelines and best practice.
- Ability to analyze data for the purpose of informing business decisions.
- Knowledge of project management standards and functions.
- Knowledge of healthcare analytics and standard reporting measures.
- Ability to identify, troubleshoot, and resolve small-scale, basic business and systems issues.
- Ability to identify, troubleshoot, and resolve small to medium scale, basic to moderate business and systems issues.
- Ability to identify, troubleshoot, and resolve small to large scale, basic to complex business and system issues.
- Ability to identify, troubleshoot, and resolve small to medium scale, basic to moderate business and systems issues.
- Ability to use a keyboard with moderate speed and a high level of accuracy.
- Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, providers and outside entities over the telephone, in person or in writing.
- Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes.
- Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position.
- Ability to maintain confidentiality.
- Ability to comply with SCFHP’s policies and procedures.
- Ability to perform the job safely with respect to others, to property, and to individual safety.
- Ability to comply with SCFHP’s policies and procedures.
- Ability to maintain confidentiality.
- Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position.
- Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes.
- Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, providers and outside entities over the telephone, in person or in writing.