Business Systems Analyst — Data Governance & Operational Systems

Job Responsibilities

Lead discovery workshops with business stakeholders to map current-state processes, surface pain points, and define future-state requirements with enough specificity to build from.

Author user stories and acceptance criteria sufficient for a developer to implement and a QA analyst to test, explicitly accounting for real data conditions including quality issues, missing fields, and regulatory obligations.

Document end-to-end workflow designs tracing each process step to the data it creates, reads, or modifies; identify and communicate downstream system impacts when operational workflows change.

Define and enforce data standards, field naming conventions, and domain ownership policies for all systems in scope — actively maintained and auditable, not parked in a document.

Identify and document regulatory and compliance data obligations — do-not-contact flags, consent records, opt-out status, and similar fields — and ensure each is represented in the data model, assigned an owner, and validated before go-live.

Own the data dictionary for assigned domains: field definitions, acceptable values, lineage, stewards, and compliance classification.

Validate data readiness before system go-live using pre-migration profiling, field-level quality checks, and defined pass/fail acceptance criteria; partner with the Data Migration Specialist to enforce cutover standards.

Participate in the Data Governance Council and cross-functional working groups, contributing operational domain expertise to enterprise-wide data standards discussions.

Serve as the business systems analyst for the CRM platform (Salesforce, Dynamics 365, or equivalent) — gathering and prioritizing requirements, validating configuration and data-model changes, and coordinating UAT with CRM administrators and business owners.

Requirements

Required: Bachelor’s degree in Business, Information Systems, or a related field, or equivalent work experience.

Preferred: Professional certification in business analysis or data management (CBAP, PMI-PBA, CDMP, or equivalent).

Experience Required: 4+ years in a business analyst, business systems analyst, or data analyst role in an operational or technology delivery environment.

Proven, hands-on data governance experience — you can name the program, the tooling, the metrics, and what you personally owned.

Demonstrated ability to write requirements clear enough for a developer to build from and an end user to test against without assistance.

Experience validating data readiness before system go-live, including pre-migration data profiling, field-level quality checks, and defined pass/fail acceptance criteria.

Demonstrated ability to identify regulatory and compliance data obligations and translate them into governance rules, field-level standards, and schema requirements before a system goes live.

Hands-on CRM platform experience (Salesforce, Dynamics 365, or equivalent) — required for current project work.

PREFERRED: Experience with data governance frameworks (DAMA-DMBOK, DCAM) or tooling (Atlan, Collibra, Alation, DataHub, Microsoft Purview).

SQL proficiency for data profiling, validation queries, and quality analysis.

Skills

Requirements engineering — writes clear, testable user stories and acceptance criteria that developers can build from and users can validate without assistance.

Data governance practice — defines standards, enforces rules, stewards data domains, and maintains an active data dictionary with measurable quality thresholds.

Regulatory and compliance awareness — identifies do-not-contact, consent, and opt-out obligations and operationalizes them as governance requirements and schema standards before go-live.

Cross-system analytical thinking — traces data across operational and enterprise systems, identifies integration impacts, and proactively surfaces configuration or quality risks before they reach development.

Stakeholder facilitation — leads workshops with senior business stakeholders, drives to decisions, and translates outcomes into actionable, traceable requirements.

CRM platform fluency — navigates CRM data models and configuration (Salesforce, Dynamics 365, or equivalent) to translate business requirements into system changes and validate downstream data impacts.

Pay

Pay Range for this position - $85,000 - $110,000

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Learn more about our benefits.