Business Systems Analyst

We are seeking a qualified Business Systems Analyst to join Epsilon’s Development Team in our Data Practice, focusing on project tasks for Epsilon's TotalSource Plus (TSP) demographic and lifestyle products.

About the role

As a member of the Epsilon Data Team, you will work in a group that emphasizes efficiency, compliance, standards, situational awareness, and readiness. You’ll be a critical part of a fast-moving, innovative team, working independently in some situations and collaborating with a broader team on tasks that require full cooperation.

Responsibilities

• Collaborate with Product Management, Data Client Services, Analytics, and Development Teams to manage data and product strategy, as well as the applications used for client marketing campaigns.
• Provide detailed requirements to developers to ensure software, applications, or products meet client roll-out and implementation needs.
• Lead cross-functional teams to address business or systems issues.
• Analyze complex business problems to be solved with automated systems.
• Document processes to ensure continuity, education, and security of systems.
• Implement and test new programs to create cost-efficient systems, new products, or additional data capacity.
• Provide consultation to users on developed systems.
• Offer technical expertise in identifying, evaluating, and developing cost-effective systems and procedures that meet user requirements.
• Configure system settings and options; plan and complete unit, integration, and acceptance testing; and build specifications for systems to meet business requirements.
• Communicate issues to stakeholders effectively and in a timely fashion.
• Write Jira User Stories related to TSP data enhancements for each release cycle.

Requirements

• Gather, analyze, and interpret data and partner input to develop well-reasoned recommendations and sound courses of action in ambiguous or evolving situations.
• Translate customer and business needs into clear, complete, and actionable requirements, specifications, and documentation.
• Utilize AI-powered tools to enhance the initial evaluation and analysis of incoming project requests, accelerating solution ideation, improving requirements quality, and reducing ambiguity; familiarity with Cursor is a plus.
• Communicate effectively with technical and non-technical audiences and serve as a liaison among business stakeholders, IT, developers, and external partners.
• Apply strong problem-solving judgment and analytical thinking to support business and project teams.
• Manage multiple competing priorities in a dynamic, fast-paced environment with strong organization, attention to detail, and personal accountability.
• Work independently and collaboratively with initiative and a commitment to continuous learning.
• Experience with Agile methodologies (e.g., Scrum, Kanban) is a plus.

Qualifications

• 1-3 years of experience in a Project Management or BSA role.
• A proven ability to bridge business strategy and technical execution, translating product vision into clear requirements that developers can implement and clients can adopt successfully.
• Strong analytical and problem-solving skills, with experience designing practical, cost-effective automated solutions for complex business challenges.
• Hands-on technical credibility – comfort with configuring systems, driving testing through release, and supporting users on live solutions.
• Disciplined ownership of TSP data quality, with a track record of identifying anomalies, driving resolution, and delivering well-defined enhancements through Agile release cycles.
• Clear, proactive communication and cross-functional leadership, keeping stakeholders aligned and moving initiatives forward across Product, Development, and client-facing teams.

About Epsilon

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. We provide marketers from the world’s leading brands with data, technology, and services to engage consumers with a unified view, vision, and voice across paid, owned, and earned channels. Our comprehensive portfolio includes capabilities across digital media, messaging, and loyalty solutions, processing over 400 billion consumer actions daily using advanced AI and proprietary technology.

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Pay

USD $63,600.00 - USD $118,000.00/Annually. Compensation will be determined based on skills, qualifications, and experience, consistent with applicable law.