Business Systems Analyst

About the role

Elior North America is looking for a Business Systems Analyst to support and enhance business applications used across the organization. This role serves as a bridge between business users and technical teams, helping troubleshoot application issues, gather requirements, identify opportunities for improvement, and support system enhancements and implementations. It is a hands‑on role combining business analysis, application support, system administration, and SQL‑based troubleshooting. You will work directly with users to understand application use, investigate issues, and translate business needs into clear requirements for technical teams. The ideal candidate is comfortable looking beyond the front end of an application, using SQL to understand application data and structure, investigate issues, and work effectively with developers and integration resources.

Responsibilities

• Meet with business users to understand application needs, issues, processes, and enhancement requests.
• Gather, analyze, and document business and functional requirements.
• Provide ongoing support and administration for business applications, including internally developed and custom applications.
• Investigate application issues and determine whether they relate to data, configuration, integrations, functionality, or application code.
• Use SQL queries to research issues, validate data, understand application structures, and support troubleshooting.
• Read and understand application logic or code sufficiently to help identify potential causes of errors and communicate findings to technical resources.
• Translate business requirements into functional specifications for developers, integration resources, and other technical teams.
• Partner with development and integration teams on application fixes, enhancements, and new functionality.
• Document workflows, business rules, data requirements, system functionality, and process changes.
• Develop and execute test cases and support user acceptance testing (UAT).
• Coordinate with business users and technical teams to move approved system changes into production.
• Support system implementations, upgrades, enhancements, and go‑live activities.
• Identify opportunities to improve business processes through technology, automation, integration, or system enhancements.
• Provide production support and troubleshoot application issues through resolution.
• Maintain application and process documentation and support knowledge transfer and user training.
• Manage multiple application issues, enhancements, and projects while balancing immediate support needs with longer‑term initiatives.
• Collaborate with cross‑functional, global IT, development, and offshore teams.
• Follow established change management and change control processes.
• Travel as needed for project meetings, system implementations, training, and go‑live support.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent relevant experience.
• 5+ years of experience in business systems analysis, application support, systems analysis, or a related role.
• Experience supporting, administering, or troubleshooting business applications.
• Experience gathering business requirements and translating them into functional or technical requirements.
• Experience supporting system implementations, enhancements, testing, and production releases.
• Experience working directly with business users and technical teams.
• Experience with custom‑built or internally developed applications is preferred.
• Experience with application integrations and master data management is a plus.

Skills

• Strong SQL proficiency, including the ability to write and interpret queries and understand relational data structures.
• Ability to investigate application issues by analyzing data, system behavior, integrations, configuration, and application logic.
• Working knowledge of software development and application architecture concepts; ability to read or interpret code is strongly preferred.
• Strong problem‑solving, analytical, documentation, and communication skills.
• Ability to manage multiple priorities and work independently in a changing environment.
• Ability to travel up to 20% for meetings, projects, implementations, training, and go‑live support.

Benefits

• Medical coverage for eligible full‑time employees
• Dental
• Vision
• Voluntary UNUM Accident, Critical Illness, and Hospital Ind