Business Systems Analyst

About the Role

We are looking for a highly analytical, self-driven Business Analyst to join our Agile development team as we continue building the next generation of CSC's License Pro application. Success in this role requires someone who can quickly develop expertise in a complex business domain, think critically, ask the right questions, and independently drive initiatives from discovery through implementation. You'll partner closely with both business and technical teams to design innovative solutions, understand current-state processes, identify opportunities for improvement, define future-state solutions, and work alongside Product Owners and development teams to deliver high-quality software in an Agile environment.

Responsibilities

• Partner with business stakeholders, Product Owners, and development teams to identify business challenges and translate them into scalable software solutions.
• Independently analyze complex business problems, research potential solutions, and recommend the best path forward.
• Facilitate requirements gathering workshops, stakeholder meetings, backlog refinement sessions, sprint planning, and solution reviews.
• Develop clear, complete, and well-organized documentation including user stories, acceptance criteria, process flows, business rules, wireframes, and functional specifications.
• Build a deep understanding of complex business processes and system functionality while becoming a trusted subject matter expert.
• Collaborate daily with developers, QA engineers, architects, and Product Owners to ensure requirements are understood and successfully implemented.
• Help maintain and prioritize the product backlog by identifying dependencies, risks, and business value.
• Lead business process analysis and future-state design initiatives that improve operational efficiency and customer experience.
• Coordinate User Acceptance Testing, validate delivered functionality, and ensure solutions meet business objectives.
• Support change management efforts by assisting with communication, training, documentation, and solution adoption.
• Monitor solution effectiveness after implementation and identify opportunities for continuous improvement.
• Manage multiple initiatives simultaneously while maintaining strong attention to detail and delivering high-quality work.
• Analyze and understand complex business processes and requirements, identifying areas for improvement and optimization.
• Work closely with Product Owners to define future-state solutions, ensuring alignment with business goals and user needs.
• Conduct thorough research and gather relevant data to support decision-making and solution design.
• Facilitate workshops and meetings, ensuring effective communication and engagement with stakeholders.
• Create and maintain detailed documentation, including process maps, user stories, and system requirements.
• Perform gap analysis and provide recommendations for system enhancements or new features.
• Act as a subject matter expert, providing guidance and support to team members and stakeholders.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• 2+ years of experience as a Business Analyst on Agile software development teams.
• Outstanding analytical and critical thinking skills with the ability to solve complex business problems independently.
• Ability to quickly learn and become proficient in sophisticated business applications and complex business processes.
• Strong project management, organization, and documentation skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to effectively communicate technical concepts to non-technical audiences.
• Experience facilitating meetings, driving consensus, and working with cross-functional stakeholders.
• Demonstrated ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Experience creating user stories, acceptance criteria, process diagrams, workflow documentation, and functional specifications.
• Experience with Agile methodologies, such as Scrum or Kanban, and an understanding of software development lifecycles.
• Familiarity with common business analysis tools and techniques, such as use case modeling and requirements gathering.
• Strong attention to detail and a commitment to delivering high-quality work.
• A proactive and self-driven approach to work, with a passion for continuous improvement.

Schedule

Monday – Friday, 8:00 am – 5:00 pm (Hybrid)

Benefits

• Annual success-sharing bonuses or commission plans based on individual performance.
• Competitive and comprehensive benefits package including annual leave, tuition reimbursement, and referral bonuses.
• Hybrid or remote work schedules as business needs allow.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. We offer fulfilling work and career opportunities, with most positions filled through internal moves and employee referrals.

CSC is a great place to work with smart and dedicated people. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.