Business Systems Analyst

About the role

The Business Systems Analyst plays a crucial role in supporting enterprise applications, translating business needs into technical solutions, and enhancing business processes through the effective use of enterprise systems.

Responsibilities

• Apply appropriate project management methodologies to coordinate and participate in assigned software enhancements and implementations through the IT project lifecycle.
• Translate complex business needs into user requirements for enterprise software solutions and projects.
• Provide second tier help desk support and triage, troubleshoot, document, and coordinate resolution of enterprise application issues, incidents, and user requests.
• Build strong internal relationships and work effectively across functional areas to gather business requirements for software solutions.
• Create and maintain knowledge base articles, user guides, and training materials to support system adoption and operational consistency.
• Develop functional expertise for key enterprise applications, integrations, and processes, providing functional input, user guidance, application support, and partnering with technical IT teams to support effective solution design and implementation.
• Work in conjunction with Software Validation to assist in the validation process, including test planning and execution, risk assessments, and documentation updates and validation support activities as needed.
• Support enterprise system upgrades, enhancements, and implementations by coordinating testing, validating changes, and ensuring successful deployments.
• Utilize AI as a tool to streamline processes, reduce manual effort, and enhance system usability, as applicable.
• Develop, maintain, and utilize SQL queries, datasets, and reporting tools to support business reporting and analysis needs.
• Collaborate with business stakeholders to define reporting requirements that support business objectives.
• Participate in on-call support and off-hours activities as needed to ensure system stability and business continuity.
• Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices, and company policies.

Requirements

• Bachelor’s Degree Plus the Following Experience:
  • 3-5+ years of business system analysis, including participation in IT projects, system upgrades, implementation, or enhanced work on enterprise-level systems such as Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), or Business Process Management (BPM).
  • 1 – 3+ years of experience developing reports, queries or dashboards from relational datasets.
  OR
  • 7 + Years of Equivalent Business System Analysis Experience, Including:
  • 1– 3+ years of experience developing reports, queries or dashboards from relational datasets.
  • PLUS Additional Requirements:
  • Proficiency in Microsoft Office applications;
  • Proficiency in speaking, reading, writing, and comprehending English.
• Additional Requirements:
• Proficiency in speaking, reading, writing, and comprehending English.
• Preferred Experience:
• Project Management Professional (PMP), ITIL foundation certification or equivalent training in project management, IT service management, business analysis, information systems, or related disciplines;
• 3-5+ years of experience working with Epicor ERP;
• Familiarity with Agile, Waterfall, and hybrid project management methodologies;
• Familiarity with IT development tools, coding languages, and technical processes;
• Familiarity with AI tools, such as Copilot, ChatGPT, Claude, etc.;
• Experience working in FDA-regulated industries, such as life sciences, tissue banking, medical devices, or manufacturing, with an understanding of FDA, CGTP, and AATB compliance standards.

Benefits

We invest in our employees' health, financial security, professional growth, and overall well-being. Our comprehensive benefits package is designed to help you thrive both at work and at home. Our exceptional benefits package includes:

• Medical, Dental, & Vision Insurance with multiple plan options;
• Onsite Health Clinic offering low or no-cost primary care and free generic medications for employees and eligible dependents, plus access to a nationwide network of participating clinics and telehealth services;
• Company-Paid Life, AD&D, Short-Term & Long-Term Disability Insurance;
• 403(b) Retirement Plan;
• Health Savings Account (HSA), Health Reimbursement Account (HRA), & Flexible Spending Accounts (FSA);
• Generous Paid Time Off and 8 Paid Holidays;
• Wellness Program with Employee Incentives;
• Voluntary Pet Insurance;
• Critical Illness, Accident & Hospital Indemnity Coverage;
• Access to 24/7 mental health and well-being support for employees and dependents;
• Onsite employee fitness center, physical therapy, discounted gym memberships, and employer-sponsored wellness activities;
• Student loan repayment program;
• Public Service Loan Forgiveness (PSLF) eligible employer.

Pay

$72,419/yr. - $88,537/yr. based upon relevant experience

Schedule

Monday – Friday; 8:00am to 5:00pm (hybrid role, with three days in office. Tuesday and Thursdays are required)

Contact Information

For employment consideration, candidates must apply online, submit a current resume, and meet the minimum qualifications. We do not accept unsolicited resumes. Candidates located within a 50-mile radius of the hiring zip code may receive first consideration. AlloSource uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.