Business Systems Analyst 3

About the role

This Business Systems Analyst role supports the business performance and oversight function within the department's transmission engineering and grid expansion organization. The analyst optimizes, implements, and maintains the Procore-Gov platform, so capital project design and build processes run seamlessly. Strong expertise in enterprise construction management platforms, particularly Procore, is essential. As a primary point of contact for project deployments and ongoing O&M, the analyst works with SMEs, Contracting Officer's Representatives, IT security, and specialized vendors, translating complex engineering workflows into clean, automated processes. This full-time position is located in Vancouver, WA.

Responsibilities

• Provide business analysis expertise to design solutions and provide data in support of the COR's technical oversight activities and the Procore Software.
• End-to-End configuration and support of Procore-GOV SaaS software.
• Provide technical recommendations and analysis to support the product vision and roadmap for Procore-Gov, verifying alignment with the organization/Vendor Information and Technology objectives.
• Provide analysis of Procore-Gov modules not currently in use and provide recommendations for possible future implementation.
• Drive end-user adoption of Procore-Gov features through development of comprehensive documentation, user guides, and training.
• Leverage Procore-Gov reporting and analytics to identify trends and provide actionable recommendations for process optimization.
• Manage lifecycle of PROCORE Gov integrations, from discovery and requirements gathering to deployment, maintenance, and sunsetting.
• Create custom reports to support business activity.
• Manage and monitor software site to verify vendors/Contracting Officer Representatives have access to all required data.
• Facilitate continuous improvement by analyzing process deficiencies and proposing design changes that improve effectiveness and reliability while minimizing manual intervention.
• Meet with service providers and customers to conduct analysis of business issues and challenges, document and improve business processes, and to define and manage detailed requirements to improve business systems.
• Develop proof of concepts and prototypes required to support new systems or processes, validate and share with stakeholders to ensure solutions meet business needs and system requirements.
• Review, research, and propose available solution options, providing information and objective analysis to help Transmission functions and other stakeholders prioritize options and facilitate the recommendation of the best option for final government approval.
• Translate complex business needs into scalable product requirements and technical specifications.
• Work with managers, SMEs, and other stakeholders to develop/draft and analyze business cases to consider viability.
• Facilitate business stakeholders through the processes of identifying and prioritizing business needs, identifying measurable objectives for a solution, and providing input to assist in determining the appropriate business solutions.
• Create process diagrams and identify and recommend solutions for gaps in current-state process documentation.
• Develop data flow models to define interdependencies with other applications.
• Gather business requirements, facilitate design sessions, and develop creative, scalable solutions.
• Evaluate software application vendor enhancements for regulatory requirements and support of business functions; collaborate with vendor on proposed enhancements and software issue documentation and resolution.
• Provide training and support to users and business stakeholders.
• Facilitate and/or participate in documentation, configuration, testing, and deployment activities.
• Develop and maintain test plans, test scenarios, and test cases, ensuring full coverage of business processes.
• Verify that issues encountered during system testing are captured, resolved, and their resolutions documented.
• Create audit plans, schedules and testing of system upgrades and new configurations.
• Troubleshooting – issue identification, diagnoses and resolution (e.g. end-user, business process, security, integration, etc.).
• Develop, recommend, run, and maintain designated and assigned integrations, reports and analytics. This may include Procore reporting and analytics tools, dashboards, pivot grids, Power BI, or other solutions.
• Facilitate initiatives of various sizes and scopes utilizing Waterfall or Agile methodology as appropriate to include business case development, requirements documentation, alternatives analysis, change management, and tracking of key activities/milestones.
• As requested by manager or team lead, provide guidance, training, or assistance to vendor/contractors in areas that require support.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements.
• Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know).
• Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures.
• Validate official records are accurately maintained for auditing purposes.

Requirements

• A bachelor's degree in information technology, business systems or a closely related technical discipline is highly desired.
• 8 years of experience is required with an applicable bachelor's degree.
• 10 years of experience is required with an applicable associate degree.
• 12 years of experience is required without a degree or applicable degree.
• Experience should be consistent with specific requirements of Information Technology, Business Systems, or related specialty and progressively more technical in nature.
• Experience with software associated with facilitation of technical contracts that support an electrical utilities plan/design/build process.
• Technical understanding of software is sufficient to perform changes in configuration and security and to facilitate requests with product teams on system bug resolution or enhancements.
• Technical writing skills to author, modify, or facilitate development of design specification documents, job aids, user guides, standard operating procedures, and similar materials.
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Experience/ability to model processes, determine requirements, analyze alternatives, and verify solutions to meet business needs.
• Software configuration experience, with the ability to understand and validate complex setups.
• Experience building custom reports and dashboards in Procore or similar system to support operations and drive data-informed decision-making.
• Experience with QA/testing methodologies, including functional, regression, and integration testing.
• Experience with Procore software from a support position/user perspective.
• Experience in multi-tenant and/or multi-company Procore structures.
• Project Management Professional, Certified Business Process Professional, or similar related certification.
• Experience leading process improvement initiatives related to Utility design/construct processes.
• Excellent written and verbal communication skills, with the ability to clearly present technical concepts, create comprehensive documentation, and articulate system impacts to both construction and business leaders.
• Ability to develop white papers, lead design sessions, facilitate stakeholder discussions, and deliver Procore demonstrations.
• Valid U.S. Driver's License is required.
• Work sponsorship is not available at this time.
• Third-party candidates will not be considered for this position.
• Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

Pay

$50.53 - $72.19

Benefits

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Medical, Dental, Vision, FSA, DCA, LPFSA, HSA
• Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity
• 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Calm App
• LifeBalance Discount Program