Business Systems Admin (Salesforce)

About the role

Relias is seeking a Business Systems Administrator to oversee the configuration and maintenance of Salesforce and related Enterprise SaaS applications. This role is ideal for someone who thrives in a high-energy, strategic, and fast-paced environment while contributing to a mission-driven company that improves healthcare outcomes worldwide.

Responsibilities

• Administer Salesforce products, including Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications such as Gainsight, Gong, and Precursive.
• Understand and manage data flows and integrations between multiple enterprise applications.
• Design scalable solutions across applications using systems knowledge.
• Test and QA changes with peers and/or users, ensuring alignment with requirements.
• Provide day-to-day end-user support, including user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
• Resolve software help center tickets within established Service Level Agreements (SLAs).
• Contribute to the refinement of user stories in the backlog in partnership with the broader team.
• Champion platform excellence, including data governance, security controls, and optimal administration of roles, profiles, objects, and fields.
• Escalate support tickets as needed to senior-level admins and/or product owners.
• Stay current on available releases, technologies, and applications.
• Provide guidance to IT and business leaders as needed.
• Participate in systems integration of acquired companies, including data migrations, systems design, and configuration changes.
• Participate in larger IT projects, such as version upgrades or new implementations.

Qualifications

• Salesforce Certified Administrator or higher.
• Demonstrated administration skills of Sales Cloud and Service Cloud.
• Ability to think strategically and understand long-term impacts of decisions while maintaining exceptional attention to detail.
• Ability to manage and prioritize multiple priorities simultaneously.
• Ability to translate business requirements into actionable results.
• Strong interpersonal and communication skills, including the ability to establish strong relationships with internal customers.
• Understanding of the software development lifecycle.
• 2+ years of experience in Salesforce as a power user or administrator, with at least 1 year as an administrator.
• Basic understanding of database structure and Cloud technologies.
• Bachelor’s degree.

Ideal Experience

• Experience with Agile methodologies and working in Sprints.
• Familiarity with the Salesforce development framework (Apex, Visualforce).
• User or administration experience in SaaS applications such as Salesforce CPQ, Gong, Highspot, Pardot, and Gainsight.
• Experience integrating acquired systems.

Relias values collaboration and requires employees to work in the Morrisville, NC headquarters approximately 30 days per quarter. This hybrid role is open to candidates within a commutable distance to the office (~1-hour commute) and must reside in North Carolina.