Business System Analyst

About the role

This role partners with business stakeholders and technical teams to gather requirements, support system enhancements, deliver reporting insights, and drive process improvements that increase operational efficiency. Netsmart is a healthcare software company with over 50 years of experience developing technology and providing services in behavioral health, human services, and post-acute markets. The company collaborates with organizations and partners with clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves, continuously advancing its technologies beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Responsibilities

• Gather, analyze and identify requirements for business system including data extraction and reporting
• Complete operational system configurations to create standard solutions for business
• Execute unit and integration testing; coordinate system testing and user acceptance
• Resolve application problems and troubleshoot end user issues
• Understand and coach business users on application and workflows
• Work with system administrators and developers to support higher complexity solutions
• Mine data from business systems using vendor provided query tools, native SQL and/or business intelligence tools and provide basic analysis for stakeholders
• Run periodic audits to ensure data consistency and accuracy

Qualifications

Required

• Bachelor’s degree or equivalent experience
• At least 1 year of work experience in business systems such as Workday, ServiceNow, Salesforce
• At least 1 year of work experience analyzing and reporting data
• At least 1 year of work experience leveraging reporting tools, techniques, and related data from multiple systems and sources
• Proficient in end user systems documentation
• Ability and willingness to work in multi-platform environment

Preferred

• Working knowledge of SQL, XML/XLST, JS, Apex, .NET, Java, Web services (SOAP, REST)
• Analyst or administrator experience in target system(s) such as Workday, ServiceNow, Salesforce
• Understanding of underlying data structure and workflow capabilities of SaaS application
• Experience in form and workflow design

Expectations

This position may require availability outside of standard business hours as part of a rotational on-call schedule.