Business System Analyst

Key Responsibilities

• Provide exceptional support to internal and external users by addressing inquiries and resolving application issues.
• Identify workarounds and deliver user guidance or training as needed.
• Ensure production stability and efficient defect management.
• Triage production defects, reproduce issues, and document findings with clear supporting evidence.
• Assign defects to appropriate Scrum teams and track resolution progress.
• Partner with Scrum Masters and Product Owners to ensure timely and high-quality resolution of JIRA defects.
• Contribute to sprint activities and continuous improvement initiatives.

Requirements

• Define detailed acceptance criteria for production defects in collaboration with business users, Product Owners, PRS, and development teams.
• Ensure completeness and alignment of requirements across stakeholders.
• Maintain high quality documentation including JIRA tickets, knowledge articles, and operational procedures.
• Provide regular status updates, metrics, and insights to the reporting manager.
• Support governance and reporting requirements for production support.
• Assist with development and testing activities to ensure timely issue remediation.
• Create and execute test scenarios and test cases for system and integration testing.
• Conduct knowledge transfer sessions and mentor team members on business processes and application functionality.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience.
• 5 years of experience in application support within the Insurance domain preferred.

Skills

• Strong ability to translate technical concepts into business-friendly communication.
• Excellent analytical problem-solving and troubleshooting skills.
• Proven experience in Agile Scrum environments and defect lifecycle management.
• JIRA proficiency.
• Strong organizational and facilitation skills with the ability to drive issues to closure.
• Effective stakeholder management across business and IT teams.
• Excellent verbal, written, and presentation skills.
• Ability to work independently and collaboratively in fast-paced environments.
• Strong commitment to quality client service and continuous improvement.

Other Details

• Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity.
• Benefits/Perks: Comprehensive Medical Plan, Short Term and Long-Term Disability Coverage, 401(k) Plan with company match, Life Insurance, Vacation Time, Sick Leave, Paid Holidays, Paid Paternity and Maternity Leave.

Attributes

• High ownership and accountability mindset.
• Strong collaboration and mentoring capability.
• Focus on delivering high quality and reliable solutions.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.