Business/System Analyst
Core Code io · Carlisle, MA · 1 mo ago
On-siteOTHRFull-time
About the role
This is an on-site position focused on customer communications, product strategy, data analysis, and cross-functional collaboration.
Responsibilities
- Act as a product owner for customer communications, helping define product vision and strategy
- Own the communications roadmap, backlog, and feature prioritization
- Collaborate with development, design, marketing, customer support, and other stakeholders
- Analyze business risks, dependencies, and opportunities related to new products and services
- Drive A/B testing and experimentation to improve communication strategies
- Maintain performance metrics such as churn, call volume, opt-outs, and engagement
- Manage communications across email, SMS, RCS, push notifications, and other channels
- Use data-driven insights to improve customer communications and experience
Requirements
- Based in or able to work on-site in Charlotte, North Carolina
- 3+ years of experience in Business Operations Analysis
- Bachelor’s degree in Business Administration, a related field, or equivalent experience
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
- Experience with notification delivery platforms such as Pinpoint, Firebase, Skycreek, or Twilio
- Strong analytical, problem-solving, and project management skills
- Able to define KPIs and analyze complex data
- Strong written and verbal communication skills
- Able to manage multiple projects and work effectively under pressure
- Strong understanding of user and customer experience best practices