Business Support Specialist-PRN

Description

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Employment Type

Part time

Shift

Rotating Shift

About the Role

We are looking to hire a Business Support Specialist

Responsibilities

• Provides informational services to public, all campus and off-campus sites.
• Greets patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center.
• Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates.
• Provides system support for all beeper paging.
• Works under general supervision of Business Support Services Director/Coordinator.

Qualifications

• High school diploma or GED required.
• Previous experience in direct customer relations/communications center preferred.
• Experience within Microsoft O365 (M365 Word, Powerpoint, Excel, Teams, Edge) and Internet.

Skills

• Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Medical Center.
• Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne’s Mission and Values.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Benefits

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Pay

Competitive compensation with a full benefits package and opportunity for growth throughout the system!

Schedule

Rotating Shift