Business Strategy & Execution Lead - P&C Insurance (Remote)

Crum & Forster (C&F) provides market-leading property & casualty, accident & health, specialty, and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping customers manage risk with laser-focused expertise, integrity, and discipline. Our annual gross written premium is $6.2 billion, and we enjoy a financial strength rating of "A+" (Superior) by AM Best. With 3,000 employees across the United States and India, C&F is consistently recognized as a great place to work, earning awards such as the Great Place to Work® Award, Fortune 100 Best Companies to Work For, and Fortune Best Workplaces for Parents. C&F is part of Fairfax Financial Holdings.

About the role

The Business Strategy & Execution Lead is a promotional opportunity for Senior Business Analysts who demonstrate strong consultative, analytical, and cross-functional leadership skills. This role focuses on helping business stakeholders define operational needs, assess opportunities, shape strategic initiatives, and engage effectively with Digital Services. Serving as a liaison between business units and Digital Services, the role evaluates business performance, operational effectiveness, and coordinates cross-functional efforts to align with business priorities.

The Business Strategy & Execution Lead supports Underwriting, Claims, and Billing & Collections business units, as well as strategic initiatives across Surplus & Specialty Lines (SSL). SSL underwrites admitted and non-admitted business for General Liability, Automobile Liability, Workers Compensation, Property, Inland Marine, and Excess/Umbrella lines across industries such as Contracting, Energy, Security, and Environmental.

Responsibilities

• Partner with business stakeholders to understand goals, operational priorities, financial objectives, and emerging needs.
• Assess operational, financial, workflow, service, user experience, market, and performance-related challenges to identify trends, risks, and improvement opportunities.
• Conduct qualitative and quantitative analysis of business performance, portfolio results, workflow effectiveness, service levels, and stakeholder feedback.
• Analyze producer, broker, segment, platform, process, book-of-business, distribution, and digital capability performance for effectiveness and profitability.
• Evaluate broker, underwriter, stakeholder, and user experiences to improve ease of doing business and satisfaction.
• Develop data-informed recommendations to enhance operational efficiency, effectiveness, user experience, and profitability.
• Define success measures, KPIs, and reporting approaches for strategic initiatives and operational improvements.
• Present findings, insights, tradeoffs, and recommendations to support decision-making and prioritization.
• Monitor the impact of implemented changes and recommend refinements based on results and feedback.
• Translate business goals, operational findings, and strategic priorities into actionable initiatives and measurable outcomes.
• Serve as a liaison between business stakeholders and Digital Services to ensure clarity on priorities, dependencies, and desired outcomes.
• Support roadmap planning by assessing dependencies, sequencing, business impacts, and readiness needs.
• Convert current-state business processes into planning inputs for solution evaluation and prioritization.
• Collaborate with business, Digital Services, and IT stakeholders in planning and design activities for new applications and process improvements.
• Participate in research of third-party software products, platforms, or services to support purchase or integration decisions.
• Define initiative scope, objectives, milestones, communication approaches, and success measures.
• Structure business priorities into execution plans and lead coordination across cross-functional teams.
• Collaborate with project teams to manage timelines, milestones, dependencies, and status reporting.
• Track and manage risks, issues, dependencies, and decisions, including mitigation and escalation.
• Facilitate coordination across business, Digital Services, and IT teams to ensure alignment on scope and delivery.
• Support documentation of business requirements, process flows, and systems impacts.
• Provide status updates, meeting notes, action logs, and process documentation.
• Coordinate testing activities, including quality assurance, performance testing, and user acceptance testing.
• Monitor progress against scope, timeline, KPIs, and business objectives; escalate risks or gaps proactively.
• Assist in change management activities, including communication, training, and adoption support.
• Lead post-implementation reviews to evaluate results, identify lessons learned, and recommend improvements.

Requirements

• Bachelor’s degree and a minimum of 5 years of specialized experience.
• 8+ years of relevant experience in business analysis, strategic delivery, consulting, or related roles.
• Experience in P&C, Specialty, or Commercial Insurance is highly preferred.
• Experience supporting the planning, analysis, execution, and implementation of business initiatives or technology-enabled solutions.
• Ability to operate in ambiguous environments, structure complex problems, and synthesize information from multiple sources.
• Demonstrated experience providing strategic business analysis, consultative problem-solving, and delivery coordination.
• Advanced understanding of insurance workflows, systems, operational processes, and P&C insurance products and distribution models.
• Ability to analyze business performance, portfolio results, operational effectiveness, and profitability data to drive recommendations.
• Proven ability to organize complex work into actionable plans and manage risks, issues, and stakeholder communications.
• Strong communication, facilitation, and interpersonal skills, with the ability to influence and build trust without formal authority.
• Highly self-motivated, detail-oriented, and able to prioritize in fast-moving environments.
• Understanding of business analysis practices, including requirements gathering, testing, and change management.
• Familiarity with SDLC, Agile, Scrum, SAFe, Waterfall, policy administration platforms, rating tools, and analytics/BI tools is preferred.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Comprehensive benefits focused on physical, mental, and financial wellness for you and your family.
• Career development support, including tuition reimbursement, certifications, and professional training.
• Dynamic and inclusive work environment.
• Matching donation program and volunteer opportunities.
• Employee-driven corporate giving program.