Business Strategy Analyst Senior

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.

Opportunity

The Business Strategy Analyst Senior utilizes quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. They provide insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

This position offers a flexible work environment requiring an individual to be in the office 4 days per week. It can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position.

What You'll Do

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Facilitates the integration of the analytic strategy and business strategy.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.
• Translates findings into insights for strategy management and execution.
• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.
• May provide guidance and on-the-job training to team members.
• Safeguards risks associated with business activities by identifying, measuring, monitoring, and controlling them in accordance with risk and compliance policies and procedures.

Qualifications

• Bachelor's degree in Business, Science, Finance, Economics or related field; OR 4 years of relevant education and/or experience.
• 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting.
• Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights.
• Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions.
• Experience performing complex data analysis using various data analytics tools (i.e.Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).
• Demonstrated experience in project management.

What Sets You Apart

• Ability to distill high level strategic conversations into actionable initiatives.
• Knowledge/experience in designing and measuring optimization tests (e.g., A/B, multivariate) with a focus on translating experimental outcomes into strategic business impact.
• Experience in leveraging digital analytics platforms (e.g., Adobe Analytics, Google Analytics) to measure user journeys, identify friction points, and inform UX strategy across multiple touchpoints.
• Demonstrated ability to synthesize data, craft compelling narratives, and influence senior leadership and cross-functional partners to drive strategic decisions and implement change.
• Interest in applying AI tools and techniques to enhance strategic analysis, uncover advanced patterns, automate reporting, and increase the efficiency of strategic decision-making processes.

Pay

The salary range for this position is: $103,450 - $197,730.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Equal Opportunity Employer

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.