Business Specialist, Workforce Staffing

Key job responsibilities

• Implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses.
• Pairs but not manages relationship with local Site Leadership teams to include, but not limited to, Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements.
• Audits risk report for LO accuracy and resolves defects same day.
• Executes all Day 1 Denial sims and maintains 0 backlog.
• Executes Red Level Changes (RLCs) with 0 defects.
• Executes weekly cadences to ensure LO locks and RLCs are processed within SLA and verified for accuracy.
• First escalation point for Site and PPT leadership to solve problems for stakeholders.
• Follows documented escalation matrix through SME lanes.
• Educate internal and external stakeholders on WFS hiring procedures.
• Develops and maintains relationships with both internal and external stakeholders to build long term partnerships.
• Maintain awareness of market risk to fill and specific site labor order volumes.
• Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators for your line of business in easily digestible reports.
• Uses Labor planning metrics to proactively look around corners for site/market hiring risks.
• Provide feedback and insight to leaders regarding process changes or recommendations for improvement.
• Monitor candidate feedback to identify barriers and make real-time adjustments accordingly.
• Works in Conjunction with WFS SME team on relevant projects with documentation in Asana.

Basic Qualifications

• Experience with MS Outlook, Excel, SharePoint, Amazon Projects, Word, Slack and Chime
• Bachelor's degree, or 2+ years of Amazon experience
• Required to work a flexible schedule with Travel up to 10%

Preferred Qualifications

• 1+ years of experience within Amazon Workforce Staffing or 3+ years of previous Staffing or Human Resources with a focus in high volume hiring or staffing initiatives
• Strong analytical skills, knowledge of Lean, Six Sigma and Kaizen methodologies
• PMP Certification or similar certifications/experience with project management
• Possess excellent business judgment, able to step back and look at long term vision for the department growth. Be resourceful, able to manage ambiguity and prepared to get involved if needed
• Eager to learn and master new challenges demonstrated by a strong track record of problem solving. Has a solid analytical skill capability to look at and find solutions for a variety of operational challenges
• Thrives in an ambiguous environment; Inclined to operate with flexibility and commit the time required to get see a project through to completion and success
• Strong organizational skills including attention to detail and the ability to prioritize competing demands
• Innovative and strategic with the ability to identify unique solutions to ambiguous and often unfamiliar problems
• Self-starter with an eye for detail, deadlines and reporting
• Demonstrates a strong ability to influence without authority
• Excellent written and verbal communication skills
• Highly organized and detail-oriented with the ability to prioritize amongst multiple, simultaneous tasks and pivot quickly to respond to changing business demands
• Ability to multi task and manage your workload in a rapidly changing environment
• Ability to thrive in a fast-paced, ever-evolving –and often ambiguous—work environment
• Ability to earn trust, lead and achieve results without authority, and build and maintain rapport
• Ability to communicate clearly and concisely, verbal and in writing