Business Solutions Architect

Responsibilities

• Demonstrate strong working knowledge of technologies used in life sciences and clinical trial environments, including RTSM platforms.
• Lead requirements elicitation and documentation for assigned initiatives, translating business needs into clear, actionable, and compliant functional requirements.
• Facilitate workshops, discovery sessions and process reviews to drive shared understanding of study and system needs.
• Collaborate with clients to elicit, analyse, and document system requirements, enhancements and changes throughout the study lifecycle.
• Analyse business processes, data flows, and system interactions to ensure alignment between business objectives and technical solutions.
• Serve as a subject matter expert on assigned clinical study protocols, supporting studies of moderate to high complexity.
• Author clear, accurate, and compliant functional specifications for RTSM systems, including randomization, kit lists, integrations and interfaces.
• Partner effectively with internal teams (Project Management, Development, QA, Operations, and Support) to advance initiatives through all phases of the development lifecycle.
• Support UAT planning, execution and defect triage, ensuring timely issue resolution and optimal study designs.
• Manage requirements changes in line with established governance and escalation processes, ensuring traceability and risk awareness.
• Continuously expand knowledge of Endpoint platforms, processes and offerings as they evolve.
• Identify risks and issues early, escalating appropriately based on impact and urgency.
• Manage system designs across multiple studies and client templates, ensuring consistency and quality.
• Build trust through transparency, accountability and the ability to engage in clear, respectful and constructive conversations when needed.
• Perform other duties as assigned, consistent with business needs and the scope of the position.

Qualifications

• Bachelor's degree or equivalent preferred; appropriate experience in the RTSM industry may substitute for the degree requirement.
• 2+ years of experience in clinical trials, RTSM/IRT, clinical supply chain, or a related life sciences/technology field.
• 2-4 years experience in the life science industry.
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Familiarity using SQL a plus.