Business Services Representative (Small Business Banking)

Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

Responsibilities

• Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
• Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending.
• Engage with customers, prospects and referral sources through proactive outreach.
• Represent the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank.
• Engage in sales practices that are aligned to create value for both the customer and the bank.
• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Qualifications

• Bachelor's Degree and 2 years of experience in Sales or financial services sales OR High School Diploma or GED and 6 years of experience in Sales or financial services sales.
• Preferred Area of Experience: Business development, business banking, lending, merchant services, treasury management.

Skills

• Application of a structured sales process,
• Providing financial guidance and expertise,
• Financial literacy,
• Knowledge retail and wealth solutions referred,
• Knowledge of business deposit and cash management solutions,
• Business development,
• Networking and building centers of influence.

Pay

If hired in Massachusetts, the base pay for this position is generally between $78,000 and $90,000 per year. Actual starting base pay will be determined based on skills, experience, location and other non-discriminatory factors permitted by law.

Schedule

Not specified.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.