Business Services Partner

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

Benefits

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

About Us

Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

About the Role

The Business Service Partner is responsible for servicing business member account products, managing existing products, as well as supporting the development of future products and services. The Business Services Partner will regularly assist Business Qualified Financial Services Guides with their questions on business structure and can assist in opening new accounts. The Business Services Partner takes the initiative to identify and recommend improvements to all facets of our business member experience. They routinely collaborate with internal and external credit union stakeholders to train, deliver, enhance, and fulfill business member needs and resolves complex matters creatively and swiftly, protecting the credit union and its membership from all forms of risk and loss by exercising prudent decision-making skills.

Responsibilities

• Acts as the escalation point for complex transactions and member issues
• Completes and finalizes service requests related to business member services across multiple channels
• Guides members on required documentation for opening and maintaining accounts; supports branch staff with complex ownership scenarios
• Keeps up to date with internal training to ensure compliance in member interactions
• Assists internal and external stakeholders with digital banking inquiries and troubleshooting solutions when necessary
• Partners with departments such as Internal Audit, Fraud Management, Legal, Risk, Payments, Digital, and Mortgage to address member needs
• Supports staff understanding of ECU policies on new memberships, Treasury Management products, and account changes
• Identifies and recommends improvements to processes affecting business members
• Provides account maintenance support by identifying changes and required documentation

Requirements

• 2+ years of experience with business banking products and services or related experience
• Highly proficient with Microsoft Outlook
• Comfortable functioning in a position that requires a high degree of detail orientation, follow through, and organization
• Able to function in a highly visible role and maintain exemplary customer service while interacting with both internal and external stakeholders
• Communicate clearly and confidently in written and verbal forms
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA)

Work Environment

• Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us
• This job operates in an office setting and routinely uses standard office equipment

Physical Requirements

• Sitting frequently, walking occasionally
• Use of hands frequently, hearing constantly, talking frequently
• Exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Schedule

Full time / 40 hours per week

Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Pay

The person hired into this position will likely earn between $26.00 and $32.52 per hour, plus annual bonus. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.