Business Service Representative - Merrimack Valley Career Center

Essential Functions/Key Responsibilities

• Markets and promotes Career Center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe Career Center programs and services.
• Determine business needs, connect business customers with needed state resources, and solicit employer participation and obtain employment opportunity listings (Job Orders) that meet established guidelines and standards regarding content to adequately serve the Career Center's job seeking customers.
• Market Business Services and MassBizWorks to Employers (i.e., grant applications, tax incentives and other state and federal services and incentives to assist Employers in meeting their needs).
• Work with local businesses to develop Apprenticeship and On the Job training opportunities to assist them with their workforce needs.
• Create, develop, and facilitate presentations to employers, community organizations, and job seekers to promote career center services and coordinate and facilitate focus groups.
• Utilize online tools (i.e.: Burning Glass/Labor Insight, O*Net, MassCIS etc…) to research local labor market information and trends to understand the needs of businesses with the service delivery area and present those findings to employers and career center staff.
• Work with other career center staff to promote the services of the Career Center using various platforms (i.e. flyers, social media, etc.) to inform the public and employers of available agency services and programs.
• Provide technical assistance and act as a problem-solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, on-site or virtual recruitment opportunities.
• Ensure that the Career Center staff is aware of employer needs and job order specifications to facilitate the prompt and effective servicing of job orders.
• Plan, organize, and conduct job fairs, recruitments, and Employer Informational Sessions for both employers and job seekers.
• Establish and maintain information on local area employers within their assigned WDA through on-site visits to advocate for the placement of Career Center customers; records and updates information in the MOSES database.
• Establish and maintain effective working relationships with peers, supervisors, and Career Center partners.
• Perform other duties necessary to support customer service and ensure the smooth daily operation of the Center.
• Participate in staff development and cross training opportunities.

Skills & Qualifications

• Knowledge of a wide variety of occupations common to the area labor market.
• Knowledge of the principles, practices, & techniques of marketing & sales.
• Proven knowledge of the types and content of occupations common to the public and private sectors.
• Knowledge of interviewing techniques.
• Demonstrated knowledge of local factors, trends and problems in providing business services to clients.
• Knowledge of Federal Contractor Compliance requirements.
• Knowledge of principles and techniques of human service interviewing.
• Knowledge of principles and practices of conducting workshops.
• Proven ability to interact in a team environment and to establish and maintain harmonious working relationships with peers, supervisors, other agency representatives, employers, and customers.
• Working knowledge of MS Office Products.
• Proven ability to accurately and concisely record information and maintain the integrity of the computerized data base.
• Availability to work nights and or weekends as necessary to promote career center services.
• Knowledge of regional employment and workforce trends.
• Experience working with regional chambers of commerce and knowledge of the regional business Community.