Business Service Officer

Business Service Officers (BSO) shape the future of service by modernizing the client experience through an elevated standard of care.

About the role

The Business Service Officer (BSO) reports directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals, and execution of all business and service functions within assigned branches. The role includes facilitating communication and training for Service Professionals, partnering with Market Sales and Risk teams, and supporting the MBSO with service initiatives.

Responsibilities

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures.
• Lead, mentor, and supervise a team of Support and Service Professionals.
• Promote cross-training, learning, development, and recognition of Service and Support Professionals within the market.
• Facilitate the interviewing, selection, and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals.
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management, and conflict resolution.
• Maintain strong relationships with key partners within the Branch, Market, Region, and Home Office, including participation in team meetings, regional, and national calls.
• Conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job-related activities, firm opportunities, and team building; this includes meeting with Advisor teams to address service needs.
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch.
• Identify Support Professional recognition opportunities within the market through sharing best practices, success stories, and achievements.
• Promote a branch culture consistent with the Firm’s core values, including championing diversity and inclusion.
• Manage travel and entertainment expenses for Advisors and other firm programs to manage budget tracking and forecasting with adherence to Firm policies.
• Facilitate and manage resolution of client inquiries/requests.
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices, and learn about other timely updates.
• Identify and implement process improvements to ensure teams maximize productivity and drive efficiencies.
• Administer other duties as delegated by the Market Business Service Officer.

Requirements

• Bachelor’s degree required or equivalent education.
• Previous industry experience.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Other licenses as required for the role or by management.

Skills

• Effective written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritize and resolve complex needs and escalate as necessary.
• Ability to identify issues and trends to anticipate change and provide comprehensive solutions and remedies.
• Evidence of strong leadership and talent development capabilities.
• Previous supervisory experience preferred.
• Exceptional organizational and time management skills.
• Exceptional conflict resolution skills.
• Ability to manage relationships, motivate, and lead groups of people at various levels throughout the market.
• Knowledge of Firm’s Risk & Compliance policies.
• Ability to think strategically.

Benefits

At Morgan Stanley, employees and their families are supported with some of the most attractive and comprehensive employee benefits and perks in the industry. There’s ample opportunity to move about the business for those who show passion and grit in their work.

Pay

Expected base pay rates for the role will be between $75,000 and $125,000 per year at the commencement of employment. Base pay is determined on an individualized basis and is part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.