Business Service Center Specialist I or II - College for Health, Community and Policy (HCAP), Dean's Office

About the Role

The Business Service Center Specialist I or II provides support to the Business Service Center for financial and human resources administration activities.

Core Responsibilities

Business Service Center Specialist I

• Responsible for the administration and monitoring of financial and business transaction processes in support of the Business Service Center.
• Receives, reviews, analyzes, and processes business, financial, and payroll/personnel-related transactions into a variety of university software systems.
• Transactions include accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
• Compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, receivables, etc., based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications and specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
• Ensures timely and accurate processing of all personnel actions in the HRIS including, but not limited to, creating, and submitting documents/requests via respective institutional systems under established University and Human Resource Services policies and procedures.
• Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures to elevate issues to the supervisor as appropriate.
• Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information.
• Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically, or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses.
• Researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer inquiries/requests; addresses customer complaints; elevates unresolved issues to the appropriate resources.
• Manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.
• Performs other duties as assigned.

Business Service Center Specialist II

• Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center.
• Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems.
• Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
• Prepares, analyzes, and creates statistical, financial, and related ad hoc reports.
• Reviews budgets for accuracy and compliance with procedures and regulations.
• Compiles and analyzes financial information to post entries to accounts in an automated finance system.
• Allocates expenditures, encumbrances, receipts, and receivables based on reports and schedules.
• Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies.
• Engages with vendors to obtain product or service information such as price, availability, and delivery schedule.
• Coordinates recruitment and hiring efforts for exempt and non-exempt personnel, creates employment requisitions for posting, and reviews applications and related documentation.
• Ensures timely and accurate processing of all personnel actions in the automated HR system, including but not limited to creating and submitting documents/requests via respective institutional systems, while following established University and Human Resource Services policies and procedures.
• Provides informational assistance to prospective and current employees regarding the University.
• Collaborates closely with Human Resource Services regarding employee relations and compensation matters.
• Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.
• Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position.
• Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face-to-face to identify and support their transactional needs and requirements.
• Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and/or complaints.
• Manages client expectations and provides consistent client updates.
• Maintains records of client interactions, transactions, and actions taken.
• Collaborates and coordinates with internal departments as needed to resolve client issues.
• Performs other duties as assigned.

Qualifications

Required Qualifications

Business Service Center Specialist I & II:

• High School Diploma, Vocational Training or Apprenticeship in a related field.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Business Service Center Specialist I:

• Three (3) years of related work experience.

Business Service Center Specialist II:

• Five (5) years of related work experience.

Preferred Qualifications

Business Service Center Specialist I:

• Associate's degree in business, accounting, or a related field.

Business Service Center Specialist II:

• Bachelor's degree in business, accounting, or a related field.

Skills

• Verbal and Written Communication
• Collaboration
• Attention to Detail
• Ability to Multitask
• Deadline Driven
• Calendar Management
• Customer Service
• Microsoft Office Suite

Working Conditions

• Office environment.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Workdays, areas, and work hours may vary based on the department's needs.

Physical Demands

• Jobs are sedentary if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

Pay

Business Service Center Specialist I Salary Range: $41,000 - $45,000/Annualized, commensurate with education, experience, and qualifications. Business Service Center Specialist II Salary Range: $46,000 - $50,000/Annualized, commensurate with education, experience, and qualifications.