Business Retention Representative (RBAR)

About the role

Cable One and our family of brands are seeking a Retention Business Account Representative to join our team. This position is dedicated to retaining and renewing contracts with existing business customers who subscribe to our voice and broadband services.

Responsibilities

• Develop, renew contracts, and maintain relationships with existing business customers.
• Speak to small and medium-sized companies to discuss disconnecting their services and offering alternative solutions.
• Connect with current customers to help renew their contracts and answer any questions they may have.
• Identify reasons for customer dissatisfaction and provide prompt resolution to retain the customer.
• Upsell Sparklight products to existing business customers, including digital, HSD, and phone services.
• Collaborate with other departments within Sparklight to assist customers with their inquiries or concerns.
• Take on additional duties as needed to support the company's goals and values.

Qualifications

• A high school diploma or GED, or three to six months related experience and/or training.
• An associate’s degree (A.A.) preferred.
• Prior sales experience preferred.
• The ability to work independently and in a team environment.
• A strong attention to detail and self-motivation.
• The ability to remain calm and patient in all situations.
• Confidence to persistently sell services after a customer declines an offer.
• Problem-solving skills to find creative solutions to customer issues.

Benefits

• Medical, dental, and vision plans starting from the first day of employment.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with a 100% company match (up to 5% of eligible compensation).
• Group legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 on the first year).
• Up to seventy-five dollars a month towards cable and internet services.
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• A collaborative work environment.

Core Competencies

• Committed: Focuses on customer satisfaction and supports our communities.
• Helpful: Provides support in the most useful way to our customers.
• Proactive: Anticipates customer needs and works to make their experience seamless.
• Personal: Tailors communications and interactions to meet the needs and expectations of our customers.

Pay

Compensation details are confidential and not specified in the job posting.

Schedule

The schedule for this position is confidential and not specified in the job posting.